Emkon Smart Support app not working? crashes or has problems?

Emkon Smart Support Status

Last Updated on 2020-03-16 by emkon. Systemtechnik, Projektmanagement GmbH

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Common Emkon Smart Support Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Emkon Smart Support app on iOS and Android devices. Solve all Emkon Smart Support app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Emkon Smart Support iPhone Issues and Solutions

Emkon Smart Support iOS app crashes, not working, errors
Emkon Smart Support iOS app network issues
Emkon Smart Support on iOS has black/white screen

Emkon Smart Support Android App Issues and Solutions

Emkon Smart Support has errors/crashing/not working
Emkon Smart Support server network connectivity issues
Emkon Smart Support has black screen

Emkon Smart Support iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Emkon Smart Support app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Emkon Smart Support app crashes or not working on Iphone (iOS):

Close and restart the Emkon Smart Support app on iPhone
Update Emkon Smart Support app to the Latest Version for iOS
Uninstall and reinstall Emkon Smart Support iPhone app
Update your iPhone to the latest iOS version

Fix Emkon Smart Support on iPhone unable to connect to server/internet connection issues::

To resolve Emkon Smart Support network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Emkon Smart Support black/white screen (blank screen) on iPhone:

Follow the Emkon Smart Support iOS app troubleshooting guide Here →

Emkon Smart Support Android App Issues and Solutions

Fix Emkon Smart Support not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Emkon Smart Support app issues:

Force Stop the Emkon Smart Support App
1. On android, goto "Settings" » click Emkon Smart Support app. » click "Force Stop".

Update Emkon Smart Support to the latest version on PlayStore

Clear Emkon Smart Support App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Emkon Smart Support app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Emkon Smart Support.

Fix Emkon Smart Support unable to contact server/ Emkon Smart Support internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Emkon Smart Support » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Emkon Smart Support » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Emkon Smart Support on android.

Solve Emkon Smart Support black/white screens issue on Android:

Follow the Emkon Smart Support android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at emkon. Systemtechnik, Projektmanagement GmbH, developers of Emkon Smart Support.

About this app

Smart Support provides live video and voice communication from on-site technicians to one or more remote experts. Master service challenges with emkon. Smart Support! The only requirement is a smartphone, tablet or laptop with a camera and an internet connection. The image quality is especially optimized for service and maintenance. To keep full control of all content, Smart Support is secured with latest encryption technologies.