Contact 321 LAUNCH Support

by Osugrad85

Ok, so I don’t have a brand new ipad. But, my ipad air 2 gets the job done. While I don’t expect to be able to take advantage of the AR aspect of this app, I would be able to watch launches live, EXCEPT THAT WHILE THE LIVE LAUNCH VIDEO IS PLAYING THE APP KEEPS GIVING ME AN ERROR MESSAGE ABOUT CALIBRATING MY CAMERA. If I could turn off the camera function of this app, I would love this app. It gives me prompt notification of pending launches and allows me to view the launch video live. BUT THE CAMERA ERROR POPUP EVERY 5 SECONDS MAKES WATCHING LIVE LAUNCH VIDEOS IMPOSSIBLE. Please give us a way to disable the camera so that those of us with older ipads can us the app to watch live launches.

by Joei005

Very frustrating even for a free app. It’s a simple app. For a simulated launch, the user points the phone’s camera at a flat surface and on the phone’s screen, the user can view a launch as if the rocket is taking off from the flat surface at which the camera is pointed. However, the app never asked for permission to access my phone’s camera so all I see is a blue screen, instead of the flat surface at which my camera is pointed. Oh, well. It seems to be a rather gimmicky app anyway. I don’t know why it works for other people.

by JadeumOfficial

I’m very interested in this app and it looks like an amazing and fun idea, except that whenever I try and use it, when you should see through the camera while scanning for a flat surface, I see nothing but a blue screen. I have an iPhone 6 which meets the system requirements and I also tried to work the app on my family member’s iPad Air, which also meets the requirements. But still, I can’t even scan for a flat surface, preventing me from using the app. I would love to see an update where this is fixed quickly, since it’ll help everyone out