My Wok app not working? crashes or has problems?

My Wok Status

Last Updated on 2022-09-28 by My Wok

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Common My Wok Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot My Wok app on iOS and Android devices. Solve all My Wok app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

My Wok iPhone Issues and Solutions

My Wok iOS app crashes, not working, errors
My Wok iOS app network issues
My Wok on iOS has black/white screen

My Wok Android App Issues and Solutions

My Wok has errors/crashing/not working
My Wok server network connectivity issues
My Wok has black screen

My Wok iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever My Wok app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix My Wok app crashes or not working on Iphone (iOS):

Close and restart the My Wok app on iPhone
Update My Wok app to the Latest Version for iOS
Uninstall and reinstall My Wok iPhone app
Update your iPhone to the latest iOS version

Fix My Wok on iPhone unable to connect to server/internet connection issues::

To resolve My Wok network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix My Wok black/white screen (blank screen) on iPhone:

Follow the My Wok iOS app troubleshooting guide Here →

My Wok Android App Issues and Solutions

Fix My Wok not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent My Wok app issues:

Force Stop the My Wok App
1. On android, goto "Settings" » click My Wok app. » click "Force Stop".

Update My Wok to the latest version on PlayStore

Clear My Wok App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "My Wok app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch My Wok.

Fix My Wok unable to contact server/ My Wok internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click My Wok » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got My Wok » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch My Wok on android.

Solve My Wok black/white screens issue on Android:

Follow the My Wok android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at My Wok, developers of My Wok.

About this app

My Wok c'est une cuisine au wok à la minute et sur mesure, préparée sous vos yeux avec des produits frais et sélectionnés. Grâce à cette application vous avez la possibilité de commander à l'avance votre wok à emporter en quelques secondes : choisissez votre formule, votre boisson, votre dessert, mais aussi l'heure de retrait de votre commande.