OceanCompass app not working? crashes or has problems?

OceanCompass Status

Last Updated on 2019-12-18 by Global Experience Innovators

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Common OceanCompass Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot OceanCompass app on iOS and Android devices. Solve all OceanCompass app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

OceanCompass iPhone Issues and Solutions

OceanCompass iOS app crashes, not working, errors
OceanCompass iOS app network issues
OceanCompass on iOS has black/white screen

OceanCompass Android App Issues and Solutions

OceanCompass has errors/crashing/not working
OceanCompass server network connectivity issues
OceanCompass has black screen

OceanCompass iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever OceanCompass app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix OceanCompass app crashes or not working on Iphone (iOS):

Close and restart the OceanCompass app on iPhone
Update OceanCompass app to the Latest Version for iOS
Uninstall and reinstall OceanCompass iPhone app
Update your iPhone to the latest iOS version

Fix OceanCompass on iPhone unable to connect to server/internet connection issues::

To resolve OceanCompass network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix OceanCompass black/white screen (blank screen) on iPhone:

Follow the OceanCompass iOS app troubleshooting guide Here →

OceanCompass Android App Issues and Solutions

Fix OceanCompass not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent OceanCompass app issues:

Force Stop the OceanCompass App
1. On android, goto "Settings" » click OceanCompass app. » click "Force Stop".

Update OceanCompass to the latest version on PlayStore

Clear OceanCompass App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "OceanCompass app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch OceanCompass.

Fix OceanCompass unable to contact server/ OceanCompass internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click OceanCompass » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got OceanCompass » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch OceanCompass on android.

Solve OceanCompass black/white screens issue on Android:

Follow the OceanCompass android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Global Experience Innovators, developers of OceanCompass.

About this app

this app™ makes your voyage with Princess Cruises an even more immersive, seamless, and memorable experience. this app™ guides you throughout your journey, enables point-to-point wayfinding across the ship, and helps you locate friends and family on board. this app™ makes getting around the ship a breeze. Find your way around the ship with turn-by-turn directions and view ship maps of restaurants, venues, and even members of your travel party (we call them ShipMates™). ShipMates™ offers peace of mind by letting you know the whereabouts of family members on board.