Expérience app not working? crashes or has problems?

Expérience Status

Last Updated on 2017-10-23 by PagesJaunes SA

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Common Expérience Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Expérience app on iOS and Android devices. Solve all Expérience app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Expérience iPhone Issues and Solutions

Expérience iOS app crashes, not working, errors
Expérience iOS app network issues
Expérience on iOS has black/white screen

Expérience Android App Issues and Solutions

Expérience has errors/crashing/not working
Expérience server network connectivity issues
Expérience has black screen

Expérience iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Expérience app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Expérience app crashes or not working on Iphone (iOS):

Close and restart the Expérience app on iPhone
Update Expérience app to the Latest Version for iOS
Uninstall and reinstall Expérience iPhone app
Update your iPhone to the latest iOS version

Fix Expérience on iPhone unable to connect to server/internet connection issues::

To resolve Expérience network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Expérience black/white screen (blank screen) on iPhone:

Follow the Expérience iOS app troubleshooting guide Here →

Expérience Android App Issues and Solutions

Fix Expérience not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Expérience app issues:

Force Stop the Expérience App
1. On android, goto "Settings" » click Expérience app. » click "Force Stop".

Update Expérience to the latest version on PlayStore

Clear Expérience App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Expérience app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Expérience.

Fix Expérience unable to contact server/ Expérience internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Expérience » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Expérience » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Expérience on android.

Solve Expérience black/white screens issue on Android:

Follow the Expérience android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at PagesJaunes SA, developers of Expérience.

About this app

Accédez à des animations, photos, vidéos, bons plans… Bref, un maximum d’informations en temps réel pour découvrir l’univers des artisans et commerçants proches de chez vous et entrer en contact avec eux ! Avec this app by PagesJaunes, scannez les flyers de vos professionnels et laissez-vous embarquer dans l’this app visuelle et interactive de réalité augmentée ! Cette application permet aussi de lire les flashs codes.