Boston Children's VirtualVisit app not working? crashes or has problems?

Boston Children's VirtualVisit Status

Last Updated on 2020-10-03 by Boston Children's Hospital

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Common Boston Children's VirtualVisit Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Boston Children's VirtualVisit app on iOS and Android devices. Solve all Boston Children's VirtualVisit app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Boston Children's VirtualVisit iPhone Issues and Solutions

Boston Children's VirtualVisit iOS app crashes, not working, errors
Boston Children's VirtualVisit iOS app network issues
Boston Children's VirtualVisit on iOS has black/white screen

Boston Children's VirtualVisit Android App Issues and Solutions

Boston Children's VirtualVisit has errors/crashing/not working
Boston Children's VirtualVisit server network connectivity issues
Boston Children's VirtualVisit has black screen

Boston Children's VirtualVisit iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Boston Children's VirtualVisit app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Boston Children's VirtualVisit app crashes or not working on Iphone (iOS):

Close and restart the Boston Children's VirtualVisit app on iPhone
Update Boston Children's VirtualVisit app to the Latest Version for iOS
Uninstall and reinstall Boston Children's VirtualVisit iPhone app
Update your iPhone to the latest iOS version

Fix Boston Children's VirtualVisit on iPhone unable to connect to server/internet connection issues::

To resolve Boston Children's VirtualVisit network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Boston Children's VirtualVisit black/white screen (blank screen) on iPhone:

Follow the Boston Children's VirtualVisit iOS app troubleshooting guide Here →

Boston Children's VirtualVisit Android App Issues and Solutions

Fix Boston Children's VirtualVisit not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Boston Children's VirtualVisit app issues:

Force Stop the Boston Children's VirtualVisit App
1. On android, goto "Settings" » click Boston Children's VirtualVisit app. » click "Force Stop".

Update Boston Children's VirtualVisit to the latest version on PlayStore

Clear Boston Children's VirtualVisit App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Boston Children's VirtualVisit app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Boston Children's VirtualVisit.

Fix Boston Children's VirtualVisit unable to contact server/ Boston Children's VirtualVisit internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Boston Children's VirtualVisit » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Boston Children's VirtualVisit » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Boston Children's VirtualVisit on android.

Solve Boston Children's VirtualVisit black/white screens issue on Android:

Follow the Boston Children's VirtualVisit android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Boston Children's Hospital, developers of Boston Children's VirtualVisit.

About this app

For patients of Boston Children's Hospital, the BCH Virtual Visit app makes it easy to consult with your care team staff, specialists and language interpreters anywhere at any time, using high-quality video conferencing. To use VirtualVisit, you must be enrolled in a participating health providers’ Virtual Visit program, and have a supported iOS device and a 4G or WiFi connection.