Portals app not working? crashes or has problems?

Portals Status

Published by TeliportMe Inc.

Experience different places around the world using Portals in Augmented
Reality. Create a Portal anywhere around you & interact with it by teleporting
to your favorite place.

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Have a Problem with Portals: Learning with AR? Report Issue

Common Portals Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Portals app on iOS and Android devices. Solve all Portals app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Portals iPhone Issues and Solutions

Portals iOS app crashes, not working, errors
Portals iOS app network issues
Portals on iOS has black/white screen

Portals Android App Issues and Solutions

Portals has errors/crashing/not working
Portals server network connectivity issues
Portals has black screen

Portals iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Portals app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Portals app crashes or not working on Iphone (iOS):

Close and restart the Portals app on iPhone
Update Portals app to the Latest Version for iOS
Uninstall and reinstall Portals iPhone app
Update your iPhone to the latest iOS version

Fix Portals on iPhone unable to connect to server/internet connection issues::

To resolve Portals network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Portals black/white screen (blank screen) on iPhone:

Follow the Portals iOS app troubleshooting guide Here →

Portals Android App Issues and Solutions

Fix Portals not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Portals app issues:

Force Stop the Portals App
1. On android, goto "Settings" » click Portals app. » click "Force Stop".

Update Portals to the latest version on PlayStore

Clear Portals App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Portals app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Portals.

Fix Portals unable to contact server/ Portals internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Portals » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Portals » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Portals on android.

Solve Portals black/white screens issue on Android:

Follow the Portals android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at TeliportMe Inc., developers of Portals.

14.29% Contact Match

Developer: i Boson Innovations

E-Mail: [email protected]

Website: Visit Portals Website

About this app

Explore a collection of Historic & Artistic places around the world and through time. Experience different places around the world using this app in Augmented Reality. Create a Portal anywhere around you & interact with it by teleporting to your favorite place. The current collection includes Ancient Medieval Rome with more to come soon.