My Telekom app not working? crashes or has problems?

My Telekom Status

Last Updated on 2020-07-24 by TELEKOM ALBANIA SH.A.

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Common My Telekom Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot My Telekom app on iOS and Android devices. Solve all My Telekom app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

My Telekom iPhone Issues and Solutions

My Telekom iOS app crashes, not working, errors
My Telekom iOS app network issues
My Telekom on iOS has black/white screen

My Telekom Android App Issues and Solutions

My Telekom has errors/crashing/not working
My Telekom server network connectivity issues
My Telekom has black screen

My Telekom iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever My Telekom app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix My Telekom app crashes or not working on Iphone (iOS):

Close and restart the My Telekom app on iPhone
Update My Telekom app to the Latest Version for iOS
Uninstall and reinstall My Telekom iPhone app
Update your iPhone to the latest iOS version

Fix My Telekom on iPhone unable to connect to server/internet connection issues::

To resolve My Telekom network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix My Telekom black/white screen (blank screen) on iPhone:

Follow the My Telekom iOS app troubleshooting guide Here →

My Telekom Android App Issues and Solutions

Fix My Telekom not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent My Telekom app issues:

Force Stop the My Telekom App
1. On android, goto "Settings" » click My Telekom app. » click "Force Stop".

Update My Telekom to the latest version on PlayStore

Clear My Telekom App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "My Telekom app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch My Telekom.

Fix My Telekom unable to contact server/ My Telekom internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click My Telekom » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got My Telekom » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch My Telekom on android.

Solve My Telekom black/white screens issue on Android:

Follow the My Telekom android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at TELEKOM ALBANIA SH.A., developers of My Telekom.

Verified email ✔✔

E-Mail: myApp.ROU02@telekom.ro

Website: 🌍 Visit MyAccount Telekom Website

Privacy Policy: https://www.telekom.ro/termeni-si-conditii/mobileoa/

Developer: TELEKOM ROMANIA MOBILE COMMUNICATIONS SA

70% Contact Match

Developer: Magyar Telekom Nyrt.

E-Mail: alkalmazas-fejlesztes@telekom.hu

Website: 🌍 Visit Telekom Website

64.29% Contact Match

Developer: Hrvatski Telekom

E-Mail: info@t.ht.hr

Website: 🌍 Visit Moj Telekom HR Website

81.82% Contact Match

Developer: Telekom Slovenije

E-Mail: info@telekom.si

Website: 🌍 Visit Moj Telekom Website

About this app

Vazhdo të kesh kontroll të plotë mbi numrin dhe llogarinë tënde, me një design të ri, miqësor dhe të thjeshtë. Çdo ditë përmirësohemi për ty, ndaj sjellim aplikacionin My Telekom të përditësuar!