Amazon Cloud Cam Reviews

by Shpeegs

Live feed not working after I switched to Verizon!
Verizon throttles video at 720p and this causes your 1080p feed to never load.
This happens even on WiFi because for some reason your app still chooses to use cellular data instead of the WiFi data. To prove this if you go to setting and cellular there will be a list of apps. Turn off the cellular data for cloud cam and make sure WiFi is on and the video feed will work fine after this on WiFi.
The issue is compatibility with Verizon throttling.
I mean the bigger issue of course is the douche bags at Verizon for throttling video when we are paying so much for their service but that’s another argument.

by JKelty

I use my camera and app to watch my children sleeping at night. It is VITAL that AmazonCloudCam remain open and functioning while I sleep, so that I might hear any crying.

I’ve been using this product for the last month and unfortunately, on several occasions I wake in the morning to discover that my phone is asleep and the camera feed is off. Once, I was horrified to discover that my child had been crying for quite some time!!!

After close observation, I’ve discovered that occasionally the feed will take too long to buffer (maybe due to my internet slowing down), and my phone goes to sleep during this buffering. Wake lock seems to be disabled during buffering. Please update your app ASAP to fix this problem. My other baby camera apps did not have this problem.

by Thecarleesi

AmazonCloudCam used to work fine for monitoring our cameras at work, until this past month I went way over my data limit on my phone. After my service was throttled and I couldn’t get the live feed to load, even when connected to WiFi, i did some extensive testing and figured out that AmazonCloudCam was using cellular data even when I’m connected to WiFi. I had to do a work around and turn cellular data completely off to just AmazonCloudCam, and now it uses the wifi, but that’ll mean when I’m not connected to a network and need to check the cameras I need to go in and turn the data off and on again. Please fix this issue! It’s really annoying to have my data throttled on my phone just because of AmazonCloudCam!

by Plxc9

First, the good. The camera works quite well, and within the constraints of what the hardware can do, AmazonCloudCam does a good job letting me see it and play back recordings.

Now the bad - AmazonCloudCam will eat your battery to the point that it is unusable. I used to end my day and still have 70% battery left. As soon as I installed this, I find I have to charge 4-5 times a day. Its not from having it in the foreground (I never look at it) and I set notification to only go off once per day. But that's just how often AmazonCloudCam notifies me. In the background, it's still constantly talking to the server and consuming massive amounts of power. it's always the leading consumer of power in my device by a very wide margine. I have to uninstall it to make my phone usable, but uninstalling it makes my camera setup useless. Please fix this!

by DianaBreeze

The setup was super easy, and for a few months it worked great. But now it takes forever to load the live view, and I constantly get an error message that connection is taking too long. I use it as my baby monitor, and if I’m in a room without the Echo device with a screen, I can’t get AmazonCloudCam to load a live view. We’ve already tried every troubleshooting available for the camera, and it still doesn’t work. I also have an Echo device on my nightstand to use as my overnight monitor, but I’ll wake up to find out that it just shut down and stopped the feed. I was super excited about this when we first got it, but honestly it’s been quite a nuisance. If I wanted just a security camera, I would look somewhere else.

by Je_tn

Multiple issues with this cam. On an IPhone 7 Plus and 6S Plus you cant hear background noise. If a baby is in their crib and a sound machine is going, you can’t hear the sound machine. If the baby moves or makes a noise, that is loud and clear, but it’s odd that it cancels out the other sounds. It is NOT optimized nor ready for the IPhone XS MAX. You have a 3/4 gap from the edge of the video on 3 sides of the devices screen. If you try to zoom in at all, AmazonCloudCam crashes YOUR PHONE, not just AmazonCloudCam , your Phone. Playback video on the Max has a multicolored bar across the top of the screen and honestly looks bad. Currently looking at just buying another Lollipop can to be honest. Double the price, but never an issue on any device and it’s ready for the Max.

by Candi314

Maybe they need to do a update or software upgrade I’m not sure. But my video quality has gotten pretty bad. It either isn’t recording anything or it freezes in the middle of recording or the clip has nothing. Sometimes it records and the video won’t start at the beginning. As well as it playing extremely fast and I can’t see anything. If these are being used for security reasons these issues are a concern. Please update AmazonCloudCam or something. I have sent many feedback concerns with my videos and nothing has Ben changed or responded to.

by MikeC-theITnerd

App/device works well, but I’ve had issues since getting an iPhone with ESIM. The application won’t stream live video on cellular with both SIMs enabled, and it has been a struggle getting in contact with someone from support. It works when I disable either cellular plan in iOS, but it doesn’t work when both are enabled. I’m not having issues with any other applications, so I’m confident that it is an issue with the Cloud Cam app. I’ve tried reinstalling AmazonCloudCam as well.

by M-Mittens

Good video and audio. Quality night vision and fast/responsive alert of motion sent to iphone. The reason I bought the camera is to detect motion if someone opens the front door or walks near the steps after I go to sleep. The alert that is sent should be louder and be able to be changed so it will wake you up when motion is detected. If I’m in a deep sleep a quick alert sound similar to receiving an email does not wake me up.. luckily it was only a family member staying up later than usual tripping the camera the times I haven’t woken up or I’d possibly be robbed or in trouble..
*please add different alert sounds that would be effective in waking me up mid sleep, like an alarm where you have to physically turn it off or it will continue to alert you. If this feature is not added the camera will only serve the purpose of recording intruders when I’m not home, but not protecting me from a possible burglary when asleep..

by Vonklebow

User interface is good and very intuitive, however they need an option for multiple users with the ability to grant them either user or admin privileges. If I grant access to another user by logging in on their device they have the same privileges as I do which is not ideal. However quality of video and sound are superb as well as the Home/Away Feature. For the cost of these cams and monthly fees to allow more cloud storage they need to create a section for multiple users.

by GusBus51

AmazonCloudCam has a few great things, such as easily view and download motion-detected video, but the entire audio/microphone feature is completely broken. DO NOT rely on this cameras speaker to speak to people or hear what they say the majority of the time. 70% of the time the cameras microphone doesn’t work and rarely half of the time the speaker will audibly relay what you’re saying in AmazonCloudCam . An update is badly needed. But as far as everything else is considered, AmazonCloudCam has a great live view function and AmazonCloudCam ’s organization of controls, settings, and views is top-notch. My favorite ability is to save videos so easily. I would love to see a feature to change the amount of time to start and stop recording before and after motion is detected, just so I can see what’s going on a little earlier in advanced and a little later. But again, the two-way audio feature is completely broken in-app.

by Jup_ecu

I have had it for a year and few months now and never had a big issue with the camera however starting off with the new year my camera will now record 4hrs of video even tho the motion detection is on, but it nothing will be moving just records the same area..... idk if it’s from the new update cause also when I check thru the video it tells me video unavailable on the screen in gray... itself still work fine but once i a week or ever 2weeks it will acted out with the recording issue

by Jemia E

At first this camera was excellent. Lately it seems to consistently have trouble connecting. We use it for our kids room, but I can never see a live view because it just buffers while trying to connect, then eventually closes down. It’s very frustrating. So at this point I can only watch in playback mode but rarely in live mode. I have an iPhone XR so not sure if it’s an issue with iPhone or not. My husband doesn’t seem to have this issue on his galaxy phone.

by Steugh

I really like the camera and I’m happy to have it. AmazonCloudCam works pretty well, with one major downfall. The two-way communication does not work on iOS. I have tried on both the iPhone and the iPad and neither device transmits sound to the camera. There is a microphone on the screen to indicate the functionality, but “hold to talk” does not transmit sound. Double-checked settings on the iPhone and iPad, and AmazonCloudCam has access to the microphone. It just doesn’t work. AmazonCloudCam on Echo Spot works great for this functionality! I would just like the same in the convenience of the palm of my hand.

by Bandn2012

So far AmazonCloudCam and camera are
Good. Impressed with the mic range and video quality in light. Night vision could probably be a little better. 2 things I’m not thrilled about is 1: you can only view one camera at a time, there is no function to have split screen with multiple cameras or even a rolling function where it rotated through all the camera. And 2: I got the cameras for baby monitors and wanted 2 in each room, I probably should have done more research but picked up the 4th camera and when I went to hook it up, I quickly found out I now had to have a monthly bill to be able to have 4 cameras.

by C.wmorris

I have switched from Nest to Cloud Cam, as it appears many have, due to the competitive pricing. Camera is good. No issues there. My concern is with AmazonCloudCam itself. Sure there are some features the Nest app has that Amazon’s doesn’t, but I’m sure some will follow soon. My biggest concern is that the live feed only lasts for 15-20 minutes and will then disconnect. Then you have to touch the screen and it will reconnect. Normally, it’s probably not an issue. However, we use ours as a baby monitor and would like to have it running all night while we sleep but becomes useless after 15-20 minutes. I hope this is fixed soon because the lack of some features is worth the price difference of Nest.

by Emilyneisser

Excellent use for a baby monitor . We just added a tablet and could view the baby easily as well as on our phones. However the past couple of days , we have not been getting any notification at all . We have used this camera for 2 years now with no issues . I’m not sure if AmazonCloudCam needs to be updated or what but I’ll hoping it gets fixed ASAP

by Natalia Keren

Day and night vision are excellent plus send you alerts when your baby is moving in the room. I am super super happy with this product. I bought two cameras.
I totally recommend this product if you are like me who want to keep eyes on your babies. ( three years and three months old)
*The only thing about AmazonCloudCam is that you have to suscribe if you want to keep and share videos.

by TK421rocks

I love the amazing cloud system. I have since bought 3 cameras and use them for the front door, the back door and in the house. The 24 hr recording time frame works great. The quality is consistent with the price. I like to use the 2 way talk feature, it’s very helpful with baby sitters. Somthing that could improve the product is a little strong IR when in night mode. It’s great for objects that are within 12 feet, but further out than that, the IR gets weak. I would love to see an Apple TV app, so I can check on the cameras when I’m watching TV. Hope there are plans for that!

by Munoz.86

I use use this all the time. It’s has a good picture and I like how you can talk through it. AmazonCloudCam is very easy to use and it’s easy to down load the footage. You can easily change the sensitivity so your not constantly getting alerts and you can turn off notifications.

I do hope they come out with an Apple Watch app.

by Funtime182

Love this camera. I use it for dog surveillance while at work. When they are being naughty I can talk to them through the camera. Voice quality is clear because they stop and look right at me. The phone and ipad app are great. Pictures are very clear in the daytime. Night vision is sometimes hazy but it does the job. AmazonCloudCam saves videos for the whole day and if you want to save them for longer than the time that amazon’s free subscription allows, you can download the videos. The camera and iphone app would get 5/5 stars. I’m giving AmazonCloudCam 2 stars because with recent updates it’s not available on my watch. It was nice to get the notification on my watch so I don’t need to constantly check my phone for the updates. Even though I couldn’t watch the live stream it was a great feature. Please bring back the watch app.

by Cyclopsed

Very difficult to search back through more than a few hours of footage. No timeline. No filter to view “Person Detected” only without “Movement Detected” crowding the clips to the point of almost being unusable. When scrolling down the (infinite!) list of clips the date only appears once at the top of each day and in a tiny font. To see it again you must either scroll back up- NOT TOO FAST or you’ll miss it- or click and open a clip. VERY frustrating trying to find the one moment when a guest stole your wallet. Or anything. Hard watch clips in sequence to discover what happened as each clip must be selected and opened and then played. There’s no way to name the clips in app so they must be exported to phone and then saved to something like Google Drive which is confusing and time consuming.
The end result is the cameras are barely useful now that Live View seems to constantly be slow to open or not work at all... I pay for the premium plan. It’s cost was the major factor in my making the decision to purchase these cameras. The sad thing is I’d LOVE to buy three more cameras and thus take full advantage of the plan I’m subscribed to but the lack of a truly useful review process for video clips makes me loathe to add more. AmazonCloudCam has wasted SO MUCH of my time when I’ve needed it.