Contact Amazon Cloud Cam Support

I use my camera and app to watch my children sleeping at night. It is VITAL that the app remain open and functioning while I sleep, so that I might hear any crying. I’ve been using this product for the last month and unfortunately, on several occasions I wake in the morning to discover that my phone is asleep and the camera feed is off. Once, I was horrified to discover that my child had been crying for quite some time!!! After close observation, I’ve discovered that occasionally the feed will take too long to buffer (maybe due to my internet slowing down), and my phone goes to sleep during this buffering. Wake lock seems to be disabled during buffering. Please update your app ASAP to fix this problem. My other baby camera apps did not have this problem.

This app used to work fine for monitoring our cameras at work, until this past month I went way over my data limit on my phone. After my service was throttled and I couldn’t get the live feed to load, even when connected to WiFi, i did some extensive testing and figured out that this app was using cellular data even when I’m connected to WiFi. I had to do a work around and turn cellular data completely off to just this app, and now it uses the wifi, but that’ll mean when I’m not connected to a network and need to check the cameras I need to go in and turn the data off and on again. Please fix this issue! It’s really annoying to have my data throttled on my phone just because of this app!

Live feed not working after I switched to Verizon! Verizon throttles video at 720p and this causes your 1080p feed to never load. This happens even on WiFi because for some reason your app still chooses to use cellular data instead of the WiFi data. To prove this if you go to setting and cellular there will be a list of apps. Turn off the cellular data for cloud cam and make sure WiFi is on and the video feed will work fine after this on WiFi. The issue is compatibility with Verizon throttling. I mean the bigger issue of course is the douche bags at Verizon for throttling video when we are paying so much for their service but that’s another argument.