OrthoLive app not working? crashes or has problems?

OrthoLive Status

Last Updated on 2021-01-19 by OrthoLive, Inc.

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Common OrthoLive Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot OrthoLive app on iOS and Android devices. Solve all OrthoLive app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

OrthoLive iPhone Issues and Solutions

OrthoLive iOS app crashes, not working, errors
OrthoLive iOS app network issues
OrthoLive on iOS has black/white screen

OrthoLive Android App Issues and Solutions

OrthoLive has errors/crashing/not working
OrthoLive server network connectivity issues
OrthoLive has black screen

OrthoLive iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever OrthoLive app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix OrthoLive app crashes or not working on Iphone (iOS):

Close and restart the OrthoLive app on iPhone
Update OrthoLive app to the Latest Version for iOS
Uninstall and reinstall OrthoLive iPhone app
Update your iPhone to the latest iOS version

Fix OrthoLive on iPhone unable to connect to server/internet connection issues::

To resolve OrthoLive network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix OrthoLive black/white screen (blank screen) on iPhone:

Follow the OrthoLive iOS app troubleshooting guide Here →

OrthoLive Android App Issues and Solutions

Fix OrthoLive not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent OrthoLive app issues:

Force Stop the OrthoLive App
1. On android, goto "Settings" » click OrthoLive app. » click "Force Stop".

Update OrthoLive to the latest version on PlayStore

Clear OrthoLive App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "OrthoLive app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch OrthoLive.

Fix OrthoLive unable to contact server/ OrthoLive internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click OrthoLive » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got OrthoLive » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch OrthoLive on android.

Solve OrthoLive black/white screens issue on Android:

Follow the OrthoLive android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at OrthoLive, Inc., developers of OrthoLive.

About this app

this app is a simple, secure way for you to hold a telehealth consultation with an orthopedic provider from anywhere. this app allows HIPAA-compliant chat and video calls. You can also make credit card payments, review your visit history, and read your providers notes – all from your iOS device. It’s encrypted, so your patient health data is secure. You can schedule an consultation or “walk in” without an appointment. Seeing an orthopedic specialist is easy with this app.