Contact GoTucson Transit Support
Published by City of Tucson About: Introducing the GoTucson Transit mobile app - the easiest way to buy your fare
when riding Tucson transit! With the mobile ticketing app, riders have a
convenient mobile solution to purchase their transit fare from their smartphone
- just buy and ride!. The app is available on the Sun Tran, Sun Shuttle, and Sun
Link.
How to Contact GoTucson Transit Customer Service/Support
Listed below are our top recommendations on how to get in contact with GoTucson Transit. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact GoTucson Transit. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
100% Contact Match
Developer: The City of Tucson
E-Mail: [email protected]
Website: Visit GoTucson Transit Website
68.75% Contact Match
Developer: The City of Tucson
E-Mail: [email protected]
Website: Visit The City of Tucson Website
Reported Issues: 3 Comments
By faetalities
App Crashes
Every time I try to buy a ticket the app crashes. I've emailed the development team and was told two weeks ago they would "get back to me". Clearly nothing is being done about their shoddy app. Don't bother. Invest in a roll of quarters. Every single update this app has just makes the app crash every time I open up the title screen.
By Pamalama S
App deleted my ticket
I already had an active 24 hr ticket on the older version and it deleted it when I updated. $3.75 down the drain. I feel sorry for those who had a monthly loaded. And yes, I tried logging in with my old info, it didn't remember any of it. (Oh, also, there's now a $.50 convenience fee.)
By Cage and gables
Recent iOS update and now app will not open
Updated my phone to the most recent iOS over the weekend and now the app will not open. I still have over two weeks left on my current monthly express fare and can’t access the app.
Have a Problem with GoTucson Transit? Report Issue
Leave a comment:
Why should I report an Issue with GoTucson Transit?
- Pulling issues faced by users like you is a good way to draw attention of GoTucson Transit to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a GoTucson Transit customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using GoTucson Transit.
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