Oak Intranet app not working? crashes or has problems?

Oak Intranet Status

Last Updated on 2020-02-27 by Orchid Software

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Common Oak Intranet Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Oak Intranet app on iOS and Android devices. Solve all Oak Intranet app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Oak Intranet iPhone Issues and Solutions

Oak Intranet iOS app crashes, not working, errors
Oak Intranet iOS app network issues
Oak Intranet on iOS has black/white screen

Oak Intranet Android App Issues and Solutions

Oak Intranet has errors/crashing/not working
Oak Intranet server network connectivity issues
Oak Intranet has black screen

Oak Intranet iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Oak Intranet app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Oak Intranet app crashes or not working on Iphone (iOS):

Close and restart the Oak Intranet app on iPhone
Update Oak Intranet app to the Latest Version for iOS
Uninstall and reinstall Oak Intranet iPhone app
Update your iPhone to the latest iOS version

Fix Oak Intranet on iPhone unable to connect to server/internet connection issues::

To resolve Oak Intranet network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Oak Intranet black/white screen (blank screen) on iPhone:

Follow the Oak Intranet iOS app troubleshooting guide Here →

Oak Intranet Android App Issues and Solutions

Fix Oak Intranet not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Oak Intranet app issues:

Force Stop the Oak Intranet App
1. On android, goto "Settings" » click Oak Intranet app. » click "Force Stop".

Update Oak Intranet to the latest version on PlayStore

Clear Oak Intranet App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Oak Intranet app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Oak Intranet.

Fix Oak Intranet unable to contact server/ Oak Intranet internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Oak Intranet » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Oak Intranet » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Oak Intranet on android.

Solve Oak Intranet black/white screens issue on Android:

Follow the Oak Intranet android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Orchid Software, developers of Oak Intranet.

About this app

The Oak app provides you with access to all of Oak’s functionality from any device and brings your organisation’s knowledge, content, social communications and business processes together in a unified experience for any user. Oak is the world’s most engaging and powerful intranet software based in the cloud. The Oak app requires Oak to be already set up and running in your organisation. Once downloaded, in-app guidance will show you how to connect your mobile device to your existing Oak profile.