MPG Connect app not working? crashes or has problems?

MPG Connect Status

Last Updated on 2021-03-25 by Hale Health

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Common MPG Connect Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MPG Connect app on iOS and Android devices. Solve all MPG Connect app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MPG Connect iPhone Issues and Solutions

MPG Connect iOS app crashes, not working, errors
MPG Connect iOS app network issues
MPG Connect on iOS has black/white screen

MPG Connect Android App Issues and Solutions

MPG Connect has errors/crashing/not working
MPG Connect server network connectivity issues
MPG Connect has black screen

MPG Connect iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MPG Connect app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MPG Connect app crashes or not working on Iphone (iOS):

Close and restart the MPG Connect app on iPhone
Update MPG Connect app to the Latest Version for iOS
Uninstall and reinstall MPG Connect iPhone app
Update your iPhone to the latest iOS version

Fix MPG Connect on iPhone unable to connect to server/internet connection issues::

To resolve MPG Connect network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MPG Connect black/white screen (blank screen) on iPhone:

Follow the MPG Connect iOS app troubleshooting guide Here →

MPG Connect Android App Issues and Solutions

Fix MPG Connect not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MPG Connect app issues:

Force Stop the MPG Connect App
1. On android, goto "Settings" » click MPG Connect app. » click "Force Stop".

Update MPG Connect to the latest version on PlayStore

Clear MPG Connect App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MPG Connect app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MPG Connect.

Fix MPG Connect unable to contact server/ MPG Connect internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MPG Connect » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MPG Connect » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MPG Connect on android.

Solve MPG Connect black/white screens issue on Android:

Follow the MPG Connect android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Hale Health, developers of MPG Connect.

About this app

With MPG Connect you can easily present new health issues to your Millennium Physician Group Care Team, send messages, and securely share photos and videos to get the care you need from the physician group you trust. Use the MPG Connect app to stay in touch with your Millennium Physician Group Care Team between office visits – it’s the most convenient way for you to get the care you need no matter where you happen to be. Through convenient and secure live video visits you can avoid a trip to the office or the ER to address new issues or follow-up care. MPG Connect is home base for your active health issues – all messages, questionnaires, and health education materials related to your cases are just a tap away. Featuring seamless integration with the Apple Health app so you can easily share health data with participating care teams. Millennium Physician Group is always here for you. You can contact us first for any and all of your health concerns. To use MPG Connect, you need an invitation from your care team.