Coldplay app not working? crashes or has problems?

Coldplay Status

Last Updated on 2017-06-12 by Opal Limited

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Have a Problem with Coldplay : Hypnotised? Report Issue

Common Coldplay Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Coldplay app on iOS and Android devices. Solve all Coldplay app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Coldplay iPhone Issues and Solutions

Coldplay iOS app crashes, not working, errors
Coldplay iOS app network issues
Coldplay on iOS has black/white screen

Coldplay Android App Issues and Solutions

Coldplay has errors/crashing/not working
Coldplay server network connectivity issues
Coldplay has black screen

Coldplay iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Coldplay app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Coldplay app crashes or not working on Iphone (iOS):

Close and restart the Coldplay app on iPhone
Update Coldplay app to the Latest Version for iOS
Uninstall and reinstall Coldplay iPhone app
Update your iPhone to the latest iOS version

Fix Coldplay on iPhone unable to connect to server/internet connection issues::

To resolve Coldplay network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Coldplay black/white screen (blank screen) on iPhone:

Follow the Coldplay iOS app troubleshooting guide Here →

Coldplay Android App Issues and Solutions

Fix Coldplay not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Coldplay app issues:

Force Stop the Coldplay App
1. On android, goto "Settings" » click Coldplay app. » click "Force Stop".

Update Coldplay to the latest version on PlayStore

Clear Coldplay App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Coldplay app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Coldplay.

Fix Coldplay unable to contact server/ Coldplay internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Coldplay » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Coldplay » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Coldplay on android.

Solve Coldplay black/white screens issue on Android:

Follow the Coldplay android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Opal Limited, developers of Coldplay.

About this app

Official companion app to this app’s Hypnotised. Hello! Thank you for downloading Coldplay. It has two purposes, really: if you’re reading this at one of our shows, you could play Coldplay when we start the song Hypnotised and it will sound magical; or if you’re somewhere else, you could play Coldplay with the song playing on another device.