Contact North Connected Home Bulb Support

Are you really going to keep taking money from people during a pandemic. $10 bucks may not seem like much but it is when your selling thousands of these bulbs that don’t function. It’s Christmas and a huge let down and a pain cause now I have to go return something. It’s wasting my time and money. I’m aggravated that you guys are not being accountable for your product. Is this ethical and fair to the consumer. I’m going to reach out to my BROTHER who’s a new anchor for fox 26. He’s affiliated with a few people who’s passion is confronting issues like this. Buyers Beware. This is straight up a non functional product from the initial app instillation. If there’s spelling error and typos, my apologies. Too annoyed to go back and review again how ticked I am. I’m going to give the app another week to see if someone is interested in solving this 100% of the time issue. Please fix the app. That’s all we want b/c it could be a really cool product. Thank you

The bulb is great. I really like it, just like a lot of people would agree. The app though, is horrible. The basic functions are OK, but there is no support for anything that isn’t related to your company. The app can’t connect to an Alexa, Google, or Apple HomePod; when that’s what I mainly wanted to use it for. The people that worked on the bulb did great, but the people that are over here working on the app need a little push in the right direction, as they aren’t really updating the app a lot, even with all the complaints, and they aren’t listening to anybody. If you do somehow listen to me, I’ll give you a few tips: allow connectivity to speech activated home machines (Alexa, HomePod, etc.), allow connectivity of other bulbs, and just listen to everybody else!

App doesn’t work at all! Won’t even open now. It automatically crashes upon clicking it and so now I have a useless color changing bulb that can no longer change color since I can no longer use the app. I’ve uninstalled and reinstalled it several times. I’ve restarted my phone. I’ve done everything I can think of and still nothing helps. Perhaps it isn’t compatible with iOS 14 but either way it’s been ten months since last update to the software anyhow. And when it was working the sliders were below average, it never connected to the bulb when I needed it to, and it was slow and would crash then too. Nice bulb but TERRIBLE app. Do better. I wasted my money.