Shimmer and Shine app not working? crashes or has problems?

Shimmer and Shine Status


I have a problem with Shimmer and Shine

Are you having issues? Select the issue you are having below and provide feedback to Shimmer and Shine.




Have a Problem with Shimmer and Shine: Genie Games? Report Issue




Common Shimmer and Shine Problems & Solutions. Troubleshooting Guide

       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Nickelodeon, developers of Shimmer and Shine.




About this app

The Shimmer and Shine Magical Genie Games app introduces preschoolers to shape identification, color recognition, caretaking, and counting concepts as they play games with their genie friends - all from an iPhone or iPad! • CARE FOR PETS - Help Shine take care of Tala, Nahal, Parisa, and Nazboo!  Shimmer and Shine: Magical Genie Games for Kids collects personal user data as well as non-personal user data (including aggregated data).  Choose from 15 different items to help feed, groom, and spruce up Shimmer and Shine’s pet friends! • HIDE AND SEEK - Play a fun game of Hide and Seek with Leah and her pet fox, Parisa!  Get ready to explore the magical world of Zahramay Falls with Nick Jr. ’s Shimmer and Shine in this magical genie game collection for kids!  Our Privacy Policy is in addition to any terms, conditions or policies agreed to between you and Apple, Inc. , and Nickelodeon and its affiliated entities are not responsible for Apple's collection or use of your personal user data and information.  User data may be used, for example, to respond to user requests; enable users to take advantage of certain features and services; personalize content and advertising; and manage and improve Nickelodeon's services.  Every time you help your genie friends, you will earn a reward to personalize your very own genie palace right in Zahramay Falls!  Choose from 19 different recipes and follow the directions to create a potion with an exciting surprise! • DESIGN & DECORATE - Help Shimmer decorate 10 different items from the bazaar!  For more information regarding Nickelodeon’s use of personal user data, please visit the Nickelodeon Group Privacy Policy below.  Count along with Leah to see how many times you found Parisa and level up with each successful round. • PLAY WITH POTIONS - Help Zeta cook up some powerful potions!  Play games and earn rewards to decorate your very own genie palace!  Help Leah find Parisa in Zahramay Forest before time runs out!  Additionally, ShimmerandShine may use “local notifications. ” Local notifications are sent directly from ShimmerandShine to your device (you don’t need to be connected to the Internet) and may be used to notify you of new content or events within your App, among other reasons.  User data collection is in accordance with applicable law, such as COPPA.  Use of ShimmerandShine is subject to the Nickelodeon End User License Agreement.  Color with paint and accessorize with jewels of different shapes and sizes!