e-Devlet Anahtar app not working? crashes or has problems?

e-Devlet Anahtar Status

Last Updated on 2020-03-31 by Turkiye Cumhuriyeti Cumhurbaskanlıgı Dijital Donusum Ofisi Baskanlıgı

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Common e-Devlet Anahtar Problems & Solutions. Troubleshooting Guide

Table of Contents:

e-Devlet Anahtar iPhone Issues and Solutions

e-Devlet Anahtar iOS app crashes, not working, errors
e-Devlet Anahtar iOS app network issues
e-Devlet Anahtar on iOS has black/white screen

e-Devlet Anahtar Android App Issues and Solutions

e-Devlet Anahtar has errors/crashing/not working
e-Devlet Anahtar server network connectivity issues
e-Devlet Anahtar has black screen

e-Devlet Anahtar iPhone Issues and Solutions

How to fix e-Devlet Anahtar app crashes or not working on Iphone (iOS):

Close and restart the e-Devlet Anahtar app on iPhone
Update e-Devlet Anahtar app to the Latest Version for iOS
Uninstall and reinstall e-Devlet Anahtar iPhone app
Update your iPhone to the latest iOS version

Fix e-Devlet Anahtar on iPhone unable to connect to server/internet connection issues::

To resolve e-Devlet Anahtar network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

e-Devlet Anahtar Android App Issues and Solutions

Fix e-Devlet Anahtar not working on Android, crashes, errors or is unresponsive:

Force Stop the e-Devlet Anahtar App
1. On android, goto Settings » e-Devlet Anahtar » click [Force Stop]

Update e-Devlet Anahtar to the latest version on PlayStore

Clear e-Devlet Anahtar App Cache and Data:
1. On android, goto Settings » Apps » e-Devlet Anahtar » Storage » click [Clear Data] option. This clears both data and cache.
2. restart e-Devlet Anahtar.

Fix e-Devlet Anahtar unable to contact server/ e-Devlet Anahtar internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click e-Devlet Anahtar » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto e-Devlet Anahtar » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch e-Devlet Anahtar

Contact Support

Verified email ✔✔

E-Mail: bilgi@turkiye.gov.tr

Website: 🌍 Visit e-Devlet Anahtar Website

Privacy Policy: https://www.turkiye.gov.tr/bilgilendirme?konu=gizlilik

Developer: T.C. Cumhurbaşkanlığı Dijital Dönüşüm Ofisi

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