Safely app not working? crashes or has problems?

Safely Status

Last Updated on 2021-07-22 by The Safe Group, Inc.

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Have a Problem with Safely: STD testing & status? Report Issue

Common Safely Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Safely app on iOS and Android devices. Solve all Safely app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Safely iPhone Issues and Solutions

Safely iOS app crashes, not working, errors
Safely iOS app network issues
Safely on iOS has black/white screen

Safely Android App Issues and Solutions

Safely has errors/crashing/not working
Safely server network connectivity issues
Safely has black screen

Safely iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Safely app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Safely app crashes or not working on Iphone (iOS):

Close and restart the Safely app on iPhone
Update Safely app to the Latest Version for iOS
Uninstall and reinstall Safely iPhone app
Update your iPhone to the latest iOS version

Fix Safely on iPhone unable to connect to server/internet connection issues::

To resolve Safely network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Safely black/white screen (blank screen) on iPhone:

Follow the Safely iOS app troubleshooting guide Here →

Safely Android App Issues and Solutions

Fix Safely not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Safely app issues:

Force Stop the Safely App
1. On android, goto "Settings" » click Safely app. » click "Force Stop".

Update Safely to the latest version on PlayStore

Clear Safely App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Safely app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Safely.

Fix Safely unable to contact server/ Safely internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Safely » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Safely » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Safely on android.

Solve Safely black/white screens issue on Android:

Follow the Safely android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at The Safe Group, Inc., developers of Safely.

About this app

It's also the easiest and least expensive way to get tested! • Import your sexual health test results from any doctor, clinic, or lab (for free! • Skip the doctor’s office! •Talk to a doctor about your sexual health and get treatment for many STDsSafely is secure and fully HIPAA-compliant. The this app App lets you share your verified STD status with partners in a way that's trusted, private, and secure. It uses the same security technologies as the leading national healthcare systems. With STD rates at a new all time high, it’s more important than ever to take control of your sexual health by getting tested regularly, and talking to your partners about their status.