KSCC Helpdesk app not working? crashes or has problems?

KSCC Helpdesk Status

Last Updated on 2016-11-07 by TQ-Lab B.V.

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Common KSCC Helpdesk Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot KSCC Helpdesk app on iOS and Android devices. Solve all KSCC Helpdesk app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

KSCC Helpdesk iPhone Issues and Solutions

KSCC Helpdesk iOS app crashes, not working, errors
KSCC Helpdesk iOS app network issues
KSCC Helpdesk on iOS has black/white screen

KSCC Helpdesk Android App Issues and Solutions

KSCC Helpdesk has errors/crashing/not working
KSCC Helpdesk server network connectivity issues
KSCC Helpdesk has black screen

KSCC Helpdesk iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever KSCC Helpdesk app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix KSCC Helpdesk app crashes or not working on Iphone (iOS):

Close and restart the KSCC Helpdesk app on iPhone
Update KSCC Helpdesk app to the Latest Version for iOS
Uninstall and reinstall KSCC Helpdesk iPhone app
Update your iPhone to the latest iOS version

Fix KSCC Helpdesk on iPhone unable to connect to server/internet connection issues::

To resolve KSCC Helpdesk network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix KSCC Helpdesk black/white screen (blank screen) on iPhone:

Follow the KSCC Helpdesk iOS app troubleshooting guide Here →

KSCC Helpdesk Android App Issues and Solutions

Fix KSCC Helpdesk not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent KSCC Helpdesk app issues:

Force Stop the KSCC Helpdesk App
1. On android, goto "Settings" » click KSCC Helpdesk app. » click "Force Stop".

Update KSCC Helpdesk to the latest version on PlayStore

Clear KSCC Helpdesk App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "KSCC Helpdesk app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch KSCC Helpdesk.

Fix KSCC Helpdesk unable to contact server/ KSCC Helpdesk internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click KSCC Helpdesk » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got KSCC Helpdesk » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch KSCC Helpdesk on android.

Solve KSCC Helpdesk black/white screens issue on Android:

Follow the KSCC Helpdesk android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at TQ-Lab B.V., developers of KSCC Helpdesk.

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