Back-Up app not working? crashes or has problems?

Back-Up Status

Last Updated on 2016-11-11 by Ivengi Benelux B.V.

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Common Back-Up Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Back-Up app on iOS and Android devices. Solve all Back-Up app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Back-Up iPhone Issues and Solutions

Back-Up iOS app crashes, not working, errors
Back-Up iOS app network issues
Back-Up on iOS has black/white screen

Back-Up Android App Issues and Solutions

Back-Up has errors/crashing/not working
Back-Up server network connectivity issues
Back-Up has black screen

Back-Up iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Back-Up app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Back-Up app crashes or not working on Iphone (iOS):

Close and restart the Back-Up app on iPhone
Update Back-Up app to the Latest Version for iOS
Uninstall and reinstall Back-Up iPhone app
Update your iPhone to the latest iOS version

Fix Back-Up on iPhone unable to connect to server/internet connection issues::

To resolve Back-Up network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Back-Up black/white screen (blank screen) on iPhone:

Follow the Back-Up iOS app troubleshooting guide Here →

Back-Up Android App Issues and Solutions

Fix Back-Up not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Back-Up app issues:

Force Stop the Back-Up App
1. On android, goto "Settings" » click Back-Up app. » click "Force Stop".

Update Back-Up to the latest version on PlayStore

Clear Back-Up App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Back-Up app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Back-Up.

Fix Back-Up unable to contact server/ Back-Up internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Back-Up » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Back-Up » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Back-Up on android.

Solve Back-Up black/white screens issue on Android:

Follow the Back-Up android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Ivengi Benelux B.V., developers of Back-Up.

About this app

Back-Up is bedoeld als een buddy – vandaar de verwijzing van de naam – die patiënten met veel beeld- en filmmateriaal informatie op maat geeft over iedere stap in de behandeling. Naast informatie voorziet Back-Up in een dagboek, een agenda en een signaleringsplan (met tips om beter om te gaan met voor de patiënt moeilijke momenten). De patient krijgt antwoord op vragen zoals “hoe ziet het er uit”? , “Wat ga ik doen? ”, “Wat moet ik meenemen? ” en “Wie is mijn hulpverlener”. De behandelaar kan via Back-Up andere voor de patiënt zinvolle apps aanbevelen. De instellingen willen hiermee de onzekerheid en onbekendheid t. a. v. een behandeling binnen de geestelijke gezondheid te verminderen. De app Back-Up is ontwikkeld door GGz-instellingen GGzE en Mondriaan. De applicatie geeft de patiënt meer grip op en regie over zijn herstelproces.