AAD Meetings app not working? crashes or has problems?

AAD Meetings Status

Last Updated on 2022-03-17 by American Academy of Dermatology

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Common AAD Meetings Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot AAD Meetings app on iOS and Android devices. Solve all AAD Meetings app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

AAD Meetings iPhone Issues and Solutions

AAD Meetings iOS app crashes, not working, errors
AAD Meetings iOS app network issues
AAD Meetings on iOS has black/white screen

AAD Meetings Android App Issues and Solutions

AAD Meetings has errors/crashing/not working
AAD Meetings server network connectivity issues
AAD Meetings has black screen

AAD Meetings iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever AAD Meetings app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix AAD Meetings app crashes or not working on Iphone (iOS):

Close and restart the AAD Meetings app on iPhone
Update AAD Meetings app to the Latest Version for iOS
Uninstall and reinstall AAD Meetings iPhone app
Update your iPhone to the latest iOS version

Fix AAD Meetings on iPhone unable to connect to server/internet connection issues::

To resolve AAD Meetings network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix AAD Meetings black/white screen (blank screen) on iPhone:

Follow the AAD Meetings iOS app troubleshooting guide Here →

AAD Meetings Android App Issues and Solutions

Fix AAD Meetings not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent AAD Meetings app issues:

Force Stop the AAD Meetings App
1. On android, goto "Settings" » click AAD Meetings app. » click "Force Stop".

Update AAD Meetings to the latest version on PlayStore

Clear AAD Meetings App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "AAD Meetings app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch AAD Meetings.

Fix AAD Meetings unable to contact server/ AAD Meetings internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click AAD Meetings » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got AAD Meetings » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch AAD Meetings on android.

Solve AAD Meetings black/white screens issue on Android:

Follow the AAD Meetings android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at American Academy of Dermatology, developers of AAD Meetings.

About this app

The official mobile conference app for the AAD. This application provides information and features to help you make the most of this meeting. * Session information including location, time, and speakers. * Exhibitor information and exhibit hall floor plan. * Access to session handouts and online session evaluations.