IT Service Desk app not working? crashes or has problems?

IT Service Desk Status

The Travers Consulting IT Service Desk in mobile form. Features: • Access
your Incidents, IT Requests, and assigned Tasks.

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Common IT Service Desk Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot IT Service Desk app on iOS and Android devices. Solve all IT Service Desk app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

IT Service Desk iPhone Issues and Solutions

IT Service Desk iOS app crashes, not working, errors
IT Service Desk iOS app network issues
IT Service Desk on iOS has black/white screen

IT Service Desk Android App Issues and Solutions

IT Service Desk has errors/crashing/not working
IT Service Desk server network connectivity issues
IT Service Desk has black screen

IT Service Desk iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever IT Service Desk app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix IT Service Desk app crashes or not working on Iphone (iOS):

Close and restart the IT Service Desk app on iPhone
Update IT Service Desk app to the Latest Version for iOS
Uninstall and reinstall IT Service Desk iPhone app
Update your iPhone to the latest iOS version

Fix IT Service Desk on iPhone unable to connect to server/internet connection issues::

To resolve IT Service Desk network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix IT Service Desk black/white screen (blank screen) on iPhone:

Follow the IT Service Desk iOS app troubleshooting guide Here →

IT Service Desk Android App Issues and Solutions

Fix IT Service Desk not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent IT Service Desk app issues:

Force Stop the IT Service Desk App
1. On android, goto "Settings" » click IT Service Desk app. » click "Force Stop".

Update IT Service Desk to the latest version on PlayStore

Clear IT Service Desk App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "IT Service Desk app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch IT Service Desk.

Fix IT Service Desk unable to contact server/ IT Service Desk internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click IT Service Desk » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got IT Service Desk » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch IT Service Desk on android.

Solve IT Service Desk black/white screens issue on Android:

Follow the IT Service Desk android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Travers Consulting, Inc., developers of IT Service Desk.

61.54% Contact Match

Developer: ManageEngine

E-Mail: [email protected]

Website: Visit IT Service Desk Website

About this app

The Travers Consulting IT Service Desk in mobile form. • Access your Incidents, IT Requests, and assigned Tasks. • Add, edit, and search Contacts, Incidents, IT Requests, Tasks, Assets, and more.