Messenger app not working? crashes or has problems?

Messenger Status

Last Updated on 2018-03-08 by Lim Hong

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Common Messenger Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Messenger app on iOS and Android devices. Solve all Messenger app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Messenger iPhone Issues and Solutions

Messenger iOS app crashes, not working, errors
Messenger iOS app network issues
Messenger on iOS has black/white screen

Messenger Android App Issues and Solutions

Messenger has errors/crashing/not working
Messenger server network connectivity issues
Messenger has black screen

Messenger iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Messenger app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Messenger app crashes or not working on Iphone (iOS):

Close and restart the Messenger app on iPhone
Update Messenger app to the Latest Version for iOS
Uninstall and reinstall Messenger iPhone app
Update your iPhone to the latest iOS version

Fix Messenger on iPhone unable to connect to server/internet connection issues::

To resolve Messenger network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Messenger black/white screen (blank screen) on iPhone:

Follow the Messenger iOS app troubleshooting guide Here →

Messenger Android App Issues and Solutions

Fix Messenger not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Messenger app issues:

Force Stop the Messenger App
1. On android, goto "Settings" » click Messenger app. » click "Force Stop".

Update Messenger to the latest version on PlayStore

Clear Messenger App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Messenger app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Messenger.

Fix Messenger unable to contact server/ Messenger internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Messenger » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Messenger » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Messenger on android.

Solve Messenger black/white screens issue on Android:

Follow the Messenger android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Lim Hong, developers of Messenger.

About this app

To connect your iPad to WhatsApp, just open Messenger and see a QR code. Open WhatsApp on your iPhone, Goto Settings -> WhatsApp web -> Scan QR Code and you are done! Download this amazing app on your iPad, and enjoy WhatsApp chat fun right on your iPad. Note: This is not an official application by WhatsApp Inc. Best app to use WhatsApp on your iPads. this app for Chat is here.