HES app not working? crashes or has problems?

HES Status

Published by Jinan Zhuo Lin Information Technology Co., Ltd.

这是一款医疗器械的管App,主要包括设备查询、在线报修、PM制定、巡检制定、效益分析5大功能模块，每个模块又包含其他子功能，是一款十分有利于医院管理的App。.

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Common HES Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot HES app on iOS and Android devices. Solve all HES app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

HES iPhone Issues and Solutions

HES iOS app crashes, not working, errors
HES iOS app network issues
HES on iOS has black/white screen

HES Android App Issues and Solutions

HES has errors/crashing/not working
HES server network connectivity issues
HES has black screen

HES iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever HES app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix HES app crashes or not working on Iphone (iOS):

Close and restart the HES app on iPhone
Update HES app to the Latest Version for iOS
Uninstall and reinstall HES iPhone app
Update your iPhone to the latest iOS version

Fix HES on iPhone unable to connect to server/internet connection issues::

To resolve HES network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix HES black/white screen (blank screen) on iPhone:

Follow the HES iOS app troubleshooting guide Here →

HES Android App Issues and Solutions

Fix HES not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent HES app issues:

Force Stop the HES App
1. On android, goto "Settings" » click HES app. » click "Force Stop".

Update HES to the latest version on PlayStore

Clear HES App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "HES app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch HES.

Fix HES unable to contact server/ HES internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click HES » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got HES » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch HES on android.

Solve HES black/white screens issue on Android:

Follow the HES android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Jinan Zhuo Lin Information Technology Co., Ltd., developers of HES.

60% Contact Match

Developer: T.C. Sağlık Bakanlığı

E-Mail: [email protected]

Website: Visit HES Website

60% Contact Match

Developer: Armiya Teknoloji

E-Mail: [email protected]

Website: Visit Armiya Teknoloji Website