CheckTech IDENT app not working? crashes or has problems?

CheckTech IDENT Status

Last Updated on 2021-02-10 by CheckTech Service GmbH

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Common CheckTech IDENT Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot CheckTech IDENT app on iOS and Android devices. Solve all CheckTech IDENT app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

CheckTech IDENT iPhone Issues and Solutions

CheckTech IDENT iOS app crashes, not working, errors
CheckTech IDENT iOS app network issues
CheckTech IDENT on iOS has black/white screen

CheckTech IDENT Android App Issues and Solutions

CheckTech IDENT has errors/crashing/not working
CheckTech IDENT server network connectivity issues
CheckTech IDENT has black screen

CheckTech IDENT iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever CheckTech IDENT app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix CheckTech IDENT app crashes or not working on Iphone (iOS):

Close and restart the CheckTech IDENT app on iPhone
Update CheckTech IDENT app to the Latest Version for iOS
Uninstall and reinstall CheckTech IDENT iPhone app
Update your iPhone to the latest iOS version

Fix CheckTech IDENT on iPhone unable to connect to server/internet connection issues::

To resolve CheckTech IDENT network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix CheckTech IDENT black/white screen (blank screen) on iPhone:

Follow the CheckTech IDENT iOS app troubleshooting guide Here →

CheckTech IDENT Android App Issues and Solutions

Fix CheckTech IDENT not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent CheckTech IDENT app issues:

Force Stop the CheckTech IDENT App
1. On android, goto "Settings" » click CheckTech IDENT app. » click "Force Stop".

Update CheckTech IDENT to the latest version on PlayStore

Clear CheckTech IDENT App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "CheckTech IDENT app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch CheckTech IDENT.

Fix CheckTech IDENT unable to contact server/ CheckTech IDENT internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click CheckTech IDENT » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got CheckTech IDENT » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch CheckTech IDENT on android.

Solve CheckTech IDENT black/white screens issue on Android:

Follow the CheckTech IDENT android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at CheckTech Service GmbH, developers of CheckTech IDENT.

About this app

Zur Durchführung der Identifikation benötigen Sie lediglich Ihr iPhone oder iPad mit der CheckTech IDENT App, eine stabile Internetverbindung und das von Ihrem Vertragspartner angeforderte Identifikationsdokument. Mit der CheckTech IDENT App identifizieren Sie sich gegenüber Ihrem Vertragspartner ganz einfach und sicher online über Ihr iPhone oder iPad per Videochat. Bitte starten Sie nach der Installation die CheckTech IDENT App und geben Sie den auf der Website Ihres Vertragspartners angezeigten Ident-Code ein oder scannen Sie den dort angezeigten QR-Code. Egal ob von zu Hause oder unterwegs, die Identifikation dauert nur wenige Minuten. Sie werden anschließend Schritt für Schritt durch den Identifikationsprozess geführt. Bitte verwenden Sie Kopfhörer oder ein Headset um eine optimale Kommunikation sicherzustellen.