EdgePayroll app not working? crashes or has problems?

EdgePayroll Status

Last Updated on 2019-04-18 by Datacom Employer Services Limited

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Common EdgePayroll Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot EdgePayroll app on iOS and Android devices. Solve all EdgePayroll app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

EdgePayroll iPhone Issues and Solutions

EdgePayroll iOS app crashes, not working, errors
EdgePayroll iOS app network issues
EdgePayroll on iOS has black/white screen

EdgePayroll Android App Issues and Solutions

EdgePayroll has errors/crashing/not working
EdgePayroll server network connectivity issues
EdgePayroll has black screen

EdgePayroll iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever EdgePayroll app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix EdgePayroll app crashes or not working on Iphone (iOS):

Close and restart the EdgePayroll app on iPhone
Update EdgePayroll app to the Latest Version for iOS
Uninstall and reinstall EdgePayroll iPhone app
Update your iPhone to the latest iOS version

Fix EdgePayroll on iPhone unable to connect to server/internet connection issues::

To resolve EdgePayroll network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix EdgePayroll black/white screen (blank screen) on iPhone:

Follow the EdgePayroll iOS app troubleshooting guide Here →

EdgePayroll Android App Issues and Solutions

Fix EdgePayroll not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent EdgePayroll app issues:

Force Stop the EdgePayroll App
1. On android, goto "Settings" » click EdgePayroll app. » click "Force Stop".

Update EdgePayroll to the latest version on PlayStore

Clear EdgePayroll App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "EdgePayroll app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch EdgePayroll.

Fix EdgePayroll unable to contact server/ EdgePayroll internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click EdgePayroll » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got EdgePayroll » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch EdgePayroll on android.

Solve EdgePayroll black/white screens issue on Android:

Follow the EdgePayroll android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Datacom Employer Services Limited, developers of EdgePayroll.

About this app

Its highly secure payroll processing saves you time, money and hassle by automating your payroll tasks. this app pays your employees’ wages directly to their bank accounts, deducts PAYE, KiwiSaver and all other deductions, and then files the necessary schedules and returns with the Inland Revenue Department for you. Easy. this app is an easy to use and cost-effective online payroll / wages system for small-to-medium sized New Zealand businesses.