Restore app not working? crashes or has problems?

Restore Status

Last Updated on 2016-06-29 by Enigma Digital Ltd

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Common Restore Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Restore app on iOS and Android devices. Solve all Restore app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Restore iPhone Issues and Solutions

Restore iOS app crashes, not working, errors
Restore iOS app network issues
Restore on iOS has black/white screen

Restore Android App Issues and Solutions

Restore has errors/crashing/not working
Restore server network connectivity issues
Restore has black screen

Restore iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Restore app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Restore app crashes or not working on Iphone (iOS):

Close and restart the Restore app on iPhone
Update Restore app to the Latest Version for iOS
Uninstall and reinstall Restore iPhone app
Update your iPhone to the latest iOS version

Fix Restore on iPhone unable to connect to server/internet connection issues::

To resolve Restore network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Restore black/white screen (blank screen) on iPhone:

Follow the Restore iOS app troubleshooting guide Here →

Restore Android App Issues and Solutions

Fix Restore not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Restore app issues:

Force Stop the Restore App
1. On android, goto "Settings" » click Restore app. » click "Force Stop".

Update Restore to the latest version on PlayStore

Clear Restore App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Restore app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Restore.

Fix Restore unable to contact server/ Restore internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Restore » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Restore » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Restore on android.

Solve Restore black/white screens issue on Android:

Follow the Restore android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Enigma Digital Ltd, developers of Restore.

About this app

this app is a data recovery and transfer tool available for iPhone, iPad and iPod Touch Users. Restore has been developed to work with our desktop software application to recover your deleted data. We know that the data on your device is important to you. These features can be restored individually or all together.