DGIM app not working? crashes or has problems?

DGIM Status

Last Updated on 2016-04-09 by Deutsche Gesellschaft für Innere Medizin e.V.

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Common DGIM Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot DGIM app on iOS and Android devices. Solve all DGIM app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

DGIM iPhone Issues and Solutions

DGIM iOS app crashes, not working, errors
DGIM iOS app network issues
DGIM on iOS has black/white screen

DGIM Android App Issues and Solutions

DGIM has errors/crashing/not working
DGIM server network connectivity issues
DGIM has black screen

DGIM iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever DGIM app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix DGIM app crashes or not working on Iphone (iOS):

Close and restart the DGIM app on iPhone
Update DGIM app to the Latest Version for iOS
Uninstall and reinstall DGIM iPhone app
Update your iPhone to the latest iOS version

Fix DGIM on iPhone unable to connect to server/internet connection issues::

To resolve DGIM network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix DGIM black/white screen (blank screen) on iPhone:

Follow the DGIM iOS app troubleshooting guide Here →

DGIM Android App Issues and Solutions

Fix DGIM not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent DGIM app issues:

Force Stop the DGIM App
1. On android, goto "Settings" » click DGIM app. » click "Force Stop".

Update DGIM to the latest version on PlayStore

Clear DGIM App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "DGIM app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch DGIM.

Fix DGIM unable to contact server/ DGIM internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click DGIM » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got DGIM » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch DGIM on android.

Solve DGIM black/white screens issue on Android:

Follow the DGIM android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Deutsche Gesellschaft für Innere Medizin e.V., developers of DGIM.

About this app

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