SPYPOINT XCEL app not working? crashes or has problems?

SPYPOINT XCEL Status

Last Updated on 2016-10-02 by 9138-4529 Quebec Inc.

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Common SPYPOINT XCEL Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot SPYPOINT XCEL app on iOS and Android devices. Solve all SPYPOINT XCEL app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

SPYPOINT XCEL iPhone Issues and Solutions

SPYPOINT XCEL iOS app crashes, not working, errors
SPYPOINT XCEL iOS app network issues
SPYPOINT XCEL on iOS has black/white screen

SPYPOINT XCEL Android App Issues and Solutions

SPYPOINT XCEL has errors/crashing/not working
SPYPOINT XCEL server network connectivity issues
SPYPOINT XCEL has black screen

SPYPOINT XCEL iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever SPYPOINT XCEL app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix SPYPOINT XCEL app crashes or not working on Iphone (iOS):

Close and restart the SPYPOINT XCEL app on iPhone
Update SPYPOINT XCEL app to the Latest Version for iOS
Uninstall and reinstall SPYPOINT XCEL iPhone app
Update your iPhone to the latest iOS version

Fix SPYPOINT XCEL on iPhone unable to connect to server/internet connection issues::

To resolve SPYPOINT XCEL network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix SPYPOINT XCEL black/white screen (blank screen) on iPhone:

Follow the SPYPOINT XCEL iOS app troubleshooting guide Here →

SPYPOINT XCEL Android App Issues and Solutions

Fix SPYPOINT XCEL not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent SPYPOINT XCEL app issues:

Force Stop the SPYPOINT XCEL App
1. On android, goto "Settings" » click SPYPOINT XCEL app. » click "Force Stop".

Update SPYPOINT XCEL to the latest version on PlayStore

Clear SPYPOINT XCEL App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "SPYPOINT XCEL app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch SPYPOINT XCEL.

Fix SPYPOINT XCEL unable to contact server/ SPYPOINT XCEL internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click SPYPOINT XCEL » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got SPYPOINT XCEL » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch SPYPOINT XCEL on android.

Solve SPYPOINT XCEL black/white screens issue on Android:

Follow the SPYPOINT XCEL android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at 9138-4529 Quebec Inc., developers of SPYPOINT XCEL.

About this app

SPYPOINTXCEL allows you to stay connected and manage your SPYPOINT XCEL action camera from a distance. Use your mobile device to setup your camera, see pictures/videos and change settings remotely. Easy to use application for everyday adventures.