SysAid Helpdesk app not working? crashes or has problems?

SysAid Helpdesk Status

Last Updated on 2017-10-02 by SysAid Technologies Ltd.

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Common SysAid Helpdesk Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot SysAid Helpdesk app on iOS and Android devices. Solve all SysAid Helpdesk app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

SysAid Helpdesk iPhone Issues and Solutions

SysAid Helpdesk iOS app crashes, not working, errors
SysAid Helpdesk iOS app network issues
SysAid Helpdesk on iOS has black/white screen

SysAid Helpdesk Android App Issues and Solutions

SysAid Helpdesk has errors/crashing/not working
SysAid Helpdesk server network connectivity issues
SysAid Helpdesk has black screen

SysAid Helpdesk iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever SysAid Helpdesk app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix SysAid Helpdesk app crashes or not working on Iphone (iOS):

Close and restart the SysAid Helpdesk app on iPhone
Update SysAid Helpdesk app to the Latest Version for iOS
Uninstall and reinstall SysAid Helpdesk iPhone app
Update your iPhone to the latest iOS version

Fix SysAid Helpdesk on iPhone unable to connect to server/internet connection issues::

To resolve SysAid Helpdesk network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix SysAid Helpdesk black/white screen (blank screen) on iPhone:

Follow the SysAid Helpdesk iOS app troubleshooting guide Here →

SysAid Helpdesk Android App Issues and Solutions

Fix SysAid Helpdesk not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent SysAid Helpdesk app issues:

Force Stop the SysAid Helpdesk App
1. On android, goto "Settings" » click SysAid Helpdesk app. » click "Force Stop".

Update SysAid Helpdesk to the latest version on PlayStore

Clear SysAid Helpdesk App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "SysAid Helpdesk app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch SysAid Helpdesk.

Fix SysAid Helpdesk unable to contact server/ SysAid Helpdesk internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click SysAid Helpdesk » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got SysAid Helpdesk » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch SysAid Helpdesk on android.

Solve SysAid Helpdesk black/white screens issue on Android:

Follow the SysAid Helpdesk android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at SysAid Technologies Ltd., developers of SysAid Helpdesk.

About this app

With scalable editions for businesses of any size, SysAid enables IT professionals to maximize the success of their IT infrastructure. SysAid Help Desk App is a free application included in SysAid IT Management Software. A powerful tool that helps you automate your IT processes and work more efficiently. and an entire package built on ITIL best practices. Respond to service requests anywhere, anytime and deliver superior support when you need to be away from your desk. Stay on track, in-the-know, and improve your IT performance with SysAid.