Sales app not working? crashes or has problems?

Sales Status

Last Updated on 2020-10-23 by salesforce.com

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Summary of Sales Problems 😠👌🔥

- Does not support Single Sign On, which is required by some organizations, making it difficult for some users to use the app.

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Common Sales Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Sales app on iOS and Android devices. Solve all Sales app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Sales iPhone Issues and Solutions

Sales iOS app crashes, not working, errors
Sales iOS app network issues
Sales on iOS has black/white screen

Sales Android App Issues and Solutions

Sales has errors/crashing/not working
Sales server network connectivity issues
Sales has black screen

Sales iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Sales app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Sales app crashes or not working on Iphone (iOS):

Close and restart the Sales app on iPhone
Update Sales app to the Latest Version for iOS
Uninstall and reinstall Sales iPhone app
Update your iPhone to the latest iOS version

Fix Sales on iPhone unable to connect to server/internet connection issues::

To resolve Sales network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Sales black/white screen (blank screen) on iPhone:

Follow the Sales iOS app troubleshooting guide Here →

Sales Android App Issues and Solutions

Fix Sales not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Sales app issues:

Force Stop the Sales App
1. On android, goto "Settings" » click Sales app. » click "Force Stop".

Update Sales to the latest version on PlayStore

Clear Sales App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Sales app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Sales.

Fix Sales unable to contact server/ Sales internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Sales » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Sales » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Sales on android.

Solve Sales black/white screens issue on Android:

Follow the Sales android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at salesforce.com, developers of Sales.

About this app

Salesforce Marketing Cloud Mobile App is a brand new way to manage Marketing Cloud from anywhere. With the power to run your marketing from your phone or iPad, you can now track performance across multiple brands, take action and collaborate with your team.