AO Player app not working? crashes or has problems?

AO Player Status

Last Updated on 2023-12-21 by Tennis Australia

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Summary of AO Player Problems 😠👌🔥

- Difficult to use

- Some features, such as printing the draws, don't work

- Designed for players and officials, not for tennis fans

- Requires creating an account with an accreditation number

- Lacks clear instructions on how to use the app

- iPad version requires sign-in with an accreditation number

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Common AO Player Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot AO Player app on iOS and Android devices. Solve all AO Player app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

AO Player iPhone Issues and Solutions

AO Player iOS app crashes, not working, errors
AO Player iOS app network issues
AO Player on iOS has black/white screen

AO Player Android App Issues and Solutions

AO Player has errors/crashing/not working
AO Player server network connectivity issues
AO Player has black screen

AO Player iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever AO Player app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix AO Player app crashes or not working on Iphone (iOS):

Close and restart the AO Player app on iPhone
Update AO Player app to the Latest Version for iOS
Uninstall and reinstall AO Player iPhone app
Update your iPhone to the latest iOS version

Fix AO Player on iPhone unable to connect to server/internet connection issues::

To resolve AO Player network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix AO Player black/white screen (blank screen) on iPhone:

Follow the AO Player iOS app troubleshooting guide Here →

AO Player Android App Issues and Solutions

Fix AO Player not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent AO Player app issues:

Force Stop the AO Player App
1. On android, goto "Settings" » click AO Player app. » click "Force Stop".

Update AO Player to the latest version on PlayStore

Clear AO Player App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "AO Player app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch AO Player.

Fix AO Player unable to contact server/ AO Player internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click AO Player » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got AO Player » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch AO Player on android.

Solve AO Player black/white screens issue on Android:

Follow the AO Player android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Tennis Australia, developers of AO Player.

100% Contact Match

Developer: Tennis Australia

E-Mail: AOWebsiteSupport@tennis.com.au

Website: 🌍 Visit AO Player Website

About this app

The AO Player App is Tennis Australia’s official Player App of the Australian Open. For further information, please contact the Player Concierge Team.