Inbox app not working? crashes or has problems?

Inbox Status

Last Updated on 2022-07-13 by GoSquared

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Common Inbox Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Inbox app on iOS and Android devices. Solve all Inbox app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Inbox iPhone Issues and Solutions

Inbox iOS app crashes, not working, errors
Inbox iOS app network issues
Inbox on iOS has black/white screen

Inbox Android App Issues and Solutions

Inbox has errors/crashing/not working
Inbox server network connectivity issues
Inbox has black screen

Inbox iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Inbox app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Inbox app crashes or not working on Iphone (iOS):

Close and restart the Inbox app on iPhone
Update Inbox app to the Latest Version for iOS
Uninstall and reinstall Inbox iPhone app
Update your iPhone to the latest iOS version

Fix Inbox on iPhone unable to connect to server/internet connection issues::

To resolve Inbox network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Inbox black/white screen (blank screen) on iPhone:

Follow the Inbox iOS app troubleshooting guide Here →

Inbox Android App Issues and Solutions

Fix Inbox not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Inbox app issues:

Force Stop the Inbox App
1. On android, goto "Settings" » click Inbox app. » click "Force Stop".

Update Inbox to the latest version on PlayStore

Clear Inbox App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Inbox app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Inbox.

Fix Inbox unable to contact server/ Inbox internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Inbox » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Inbox » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Inbox on android.

Solve Inbox black/white screens issue on Android:

Follow the Inbox android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at GoSquared, developers of Inbox.

About this app

Receive notifications when customers ask questions via GoSquared Live Chat on your website or in your iOS app. GoSquared Live Chat transforms the way your team communicates with your visitors and customers. this app by GoSquared enables teams to talk with their customers via Live Chat while on the go. If you’re new to GoSquared, check out our website first – you can learn more and sign up for free today. For every customer, you can see the whole conversation history, add notes and even see enhanced information about the person you're speaking with.