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Direct Plug Thermometer Tube allows you to record temperature with alert by
simply plug in your mobile device or tablet. You can create your own measuring
intervals and log temperature with graphical display on app.

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Common DTT Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot DTT app on iOS and Android devices. Solve all DTT app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

DTT iPhone Issues and Solutions

DTT iOS app crashes, not working, errors
DTT iOS app network issues
DTT on iOS has black/white screen

DTT Android App Issues and Solutions

DTT has errors/crashing/not working
DTT server network connectivity issues
DTT has black screen

DTT iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever DTT app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix DTT app crashes or not working on Iphone (iOS):

Close and restart the DTT app on iPhone
Update DTT app to the Latest Version for iOS
Uninstall and reinstall DTT iPhone app
Update your iPhone to the latest iOS version

Fix DTT on iPhone unable to connect to server/internet connection issues::

To resolve DTT network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix DTT black/white screen (blank screen) on iPhone:

Follow the DTT iOS app troubleshooting guide Here →

DTT Android App Issues and Solutions

Fix DTT not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent DTT app issues:

Force Stop the DTT App
1. On android, goto "Settings" » click DTT app. » click "Force Stop".

Update DTT to the latest version on PlayStore

Clear DTT App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "DTT app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch DTT.

Fix DTT unable to contact server/ DTT internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click DTT » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got DTT » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch DTT on android.

Solve DTT black/white screens issue on Android:

Follow the DTT android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at PC Partner Limited, developers of DTT.

100% Contact Match

Developer: PC Partner Ltd.

E-Mail: [email protected]

Website: Visit DTT Website

About this app

Direct Plug Thermometer Tube allows you to record temperature with alert by simply plug in your mobile device or tablet. You can create your own measuring intervals and log temperature with graphical display on app.