Hero app not working? crashes or has problems?

Hero Status

Last Updated on 2017-08-06 by Hero K12

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Common Hero Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Hero app on iOS and Android devices. Solve all Hero app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Hero iPhone Issues and Solutions

Hero iOS app crashes, not working, errors
Hero iOS app network issues
Hero on iOS has black/white screen

Hero Android App Issues and Solutions

Hero has errors/crashing/not working
Hero server network connectivity issues
Hero has black screen

Hero iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Hero app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Hero app crashes or not working on Iphone (iOS):

Close and restart the Hero app on iPhone
Update Hero app to the Latest Version for iOS
Uninstall and reinstall Hero iPhone app
Update your iPhone to the latest iOS version

Fix Hero on iPhone unable to connect to server/internet connection issues::

To resolve Hero network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Hero black/white screen (blank screen) on iPhone:

Follow the Hero iOS app troubleshooting guide Here →

Hero Android App Issues and Solutions

Fix Hero not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Hero app issues:

Force Stop the Hero App
1. On android, goto "Settings" » click Hero app. » click "Force Stop".

Update Hero to the latest version on PlayStore

Clear Hero App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Hero app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Hero.

Fix Hero unable to contact server/ Hero internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Hero » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Hero » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Hero on android.

Solve Hero black/white screens issue on Android:

Follow the Hero android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Hero K12, developers of Hero.

Verified email ✔✔

E-Mail: support@herok12.com

Website: 🌍 Visit Hero Website

Privacy Policy: https://www.schoolmint.com/privacy-policy/

Developer: SchoolMint

About this app

The this app student app also functions as a digital passport, allowing students to check into school, events, or anything else using their mobile device. In the this app student app, students are able to see their points, rewards, consequences, and schedules in real time—allowing them to stay on top of their responsibilities and make the most of their successes. School administration should use the this app - School app. this app - Students is built for the school heroes. The students. Stay on track with the good and the bad, and make the most out of your time in school. Hero should be downloaded by parents and students. Your school must have a this app account with the student app enabled to use this application.