Zoom app not working? crashes or has problems?

Zoom Status

Last Updated on 2018-04-02 by UMOV.ME TECNOLOGIA S.A.

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Common Zoom Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Zoom app on iOS and Android devices. Solve all Zoom app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Zoom iPhone Issues and Solutions

Zoom iOS app crashes, not working, errors
Zoom iOS app network issues
Zoom on iOS has black/white screen

Zoom Android App Issues and Solutions

Zoom has errors/crashing/not working
Zoom server network connectivity issues
Zoom has black screen

Zoom iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Zoom app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Zoom app crashes or not working on Iphone (iOS):

Close and restart the Zoom app on iPhone
Update Zoom app to the Latest Version for iOS
Uninstall and reinstall Zoom iPhone app
Update your iPhone to the latest iOS version

Fix Zoom on iPhone unable to connect to server/internet connection issues::

To resolve Zoom network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Zoom black/white screen (blank screen) on iPhone:

Follow the Zoom iOS app troubleshooting guide Here →

Zoom Android App Issues and Solutions

Fix Zoom not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Zoom app issues:

Force Stop the Zoom App
1. On android, goto "Settings" » click Zoom app. » click "Force Stop".

Update Zoom to the latest version on PlayStore

Clear Zoom App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Zoom app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Zoom.

Fix Zoom unable to contact server/ Zoom internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Zoom » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Zoom » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Zoom on android.

Solve Zoom black/white screens issue on Android:

Follow the Zoom android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at UMOV.ME TECNOLOGIA S.A., developers of Zoom.

About this app

Aplicativo da versão mobile de acesso à plataforma this app, ferramenta de gerenciamento de ações de trade marketing da Ability Trade Marketing, processos de negócio, soluções de venda, logística e pesquisa em campo – empresa do Grupo Contax. Acesso restrito a usuários treinados e autorizados munidos de login e senha. A utilização indevida desta ferramenta poderá acarretar em penalidades previstas em lei.