NTU GO! app not working? crashes or has problems?

NTU GO! Status

Last Updated on 2020-09-18 by Linxuan Lu

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Common NTU GO! Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot NTU GO! app on iOS and Android devices. Solve all NTU GO! app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

NTU GO! iPhone Issues and Solutions

NTU GO! iOS app crashes, not working, errors
NTU GO! iOS app network issues
NTU GO! on iOS has black/white screen

NTU GO! Android App Issues and Solutions

NTU GO! has errors/crashing/not working
NTU GO! server network connectivity issues
NTU GO! has black screen

NTU GO! iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever NTU GO! app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix NTU GO! app crashes or not working on Iphone (iOS):

Close and restart the NTU GO! app on iPhone
Update NTU GO! app to the Latest Version for iOS
Uninstall and reinstall NTU GO! iPhone app
Update your iPhone to the latest iOS version

Fix NTU GO! on iPhone unable to connect to server/internet connection issues::

To resolve NTU GO! network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix NTU GO! black/white screen (blank screen) on iPhone:

Follow the NTU GO! iOS app troubleshooting guide Here →

NTU GO! Android App Issues and Solutions

Fix NTU GO! not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent NTU GO! app issues:

Force Stop the NTU GO! App
1. On android, goto "Settings" » click NTU GO! app. » click "Force Stop".

Update NTU GO! to the latest version on PlayStore

Clear NTU GO! App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "NTU GO! app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch NTU GO!.

Fix NTU GO! unable to contact server/ NTU GO! internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click NTU GO! » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got NTU GO! » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch NTU GO! on android.

Solve NTU GO! black/white screens issue on Android:

Follow the NTU GO! android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Linxuan Lu, developers of NTU GO!.