the scanner аpp Status

Last Updated on 2023-10-16 by ALFA RUF, TOV

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Common the scanner аpp Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot the scanner аpp app on iOS and Android devices. Solve all the scanner аpp app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

the scanner аpp iPhone Issues and Solutions

the scanner аpp iOS app crashes, not working, errors
the scanner аpp iOS app network issues
the scanner аpp on iOS has black/white screen

the scanner аpp Android App Issues and Solutions

the scanner аpp has errors/crashing/not working
the scanner аpp server network connectivity issues
the scanner аpp has black screen

the scanner аpp iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever the scanner аpp app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix the scanner аpp app crashes or not working on Iphone (iOS):

Close and restart the the scanner аpp app on iPhone
Update the scanner аpp app to the Latest Version for iOS
Uninstall and reinstall the scanner аpp iPhone app
Update your iPhone to the latest iOS version

Fix the scanner аpp on iPhone unable to connect to server/internet connection issues::

To resolve the scanner аpp network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix the scanner аpp black/white screen (blank screen) on iPhone:

Follow the the scanner аpp iOS app troubleshooting guide Here →

the scanner аpp Android App Issues and Solutions

Fix the scanner аpp not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent the scanner аpp app issues:

Force Stop the the scanner аpp App
1. On android, goto "Settings" » click the scanner аpp app. » click "Force Stop".

Update the scanner аpp to the latest version on PlayStore

Clear the scanner аpp App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "the scanner аpp app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch the scanner аpp.

Fix the scanner аpp unable to contact server/ the scanner аpp internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click the scanner аpp » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got the scanner аpp » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch the scanner аpp on android.

Solve the scanner аpp black/white screens issue on Android:

Follow the the scanner аpp android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at ALFA RUF, TOV, developers of the scanner аpp.

About this app

Use PDF Scanner & Editor App when you want to edit or sign your documents on the go from your iPhone. Import PDF files to thescannerаpp , then read, comment on, edit, and share. All documents are stored locally on your device, they are not available to us, nor to third parties. Scan your papers and convert them into PDF files with just few taps. You can easily share documents using the export option.