Contact TextNow Support

by Thepianofreak01

I paid the $4.99/yr for locking my number, and now all of a sudden a month later i click on the app to try and look at what number i have so i can log back into my Telegram account that i needed it for, and it will only ask for me to choose a new number. It’s clearly a glitch though, because it will show the list of texts i have gotten on the number i already paid to use and keep for less than a second before the other screen pops up in front of it. I can’t get around it.

Update: i went back and forth with customer service over email and provided them the information they asked for, and a week later even after i ask if there’s been any update on progress, i get nothing back. I found out whoever has my number now deleted my telegram account to make their own with the number, so trying to keep it is just pointless now. Don’t use this app. They put receiving verification codes and “locking in” your number so that people don't take your information or number behind a paywall, but then it doesn’t even lock it in! I still got my number reassigned to somebody else and they were still able to log into my account and delete it so they could make their own. Waste of time and money. It took me two weeks of being logged out of my account for me to finally realize that all of this has been for nothing.

by UpsetAlex

I have used this app for several years. First stated having issues 1 year ago where my number was almost lost even though I had paid the subscription to keep my number. Now this week when I try to use the service I receive a message that my account has been terminated for violation of terms. However I have barely used the app in the last few months except for every once in a while and I am definitely sure I violated no terms as I have been using the app for several years. When I contacted customer service they informed me the account was closed for violation but are not able to tell me what the violation was and there is not appeal process to get reactivated. It is my feeling that they just wanted the subscription fee and then wanted to recycle my number to someone else. I do not recommend this app to anyone due to sketchy business practices and no business integrity.

Update: They contacted me to try and resolve issue supposedly but would only say sorry we can't help your account terminated even though I had paid the yearly subscription fee to keep my number. This app use to be good, however as many of the other reviews have stated it is now a total scam to get money then free up cell number to other to try and scam over and over.

by Aychee F

#1: USE TALKU OR DINGTONE!! always guaranteed credits to earn through watching videos and playing games-very interactive! And one of the best for free-yes free international calls and texts that actually go through! It’s not perfect 100% of the time but it’s gotten so much better. Avoid TEXTNOW. You’re lucky if you can earn one credit a day. Talking to support today made me want to literally rip my eyes out because I was going in circles with someone who clearly didn’t read or understand not only the initial issue, but know what’s in their FAQs and articles. 1st, they have a submit a request feature through the app, but then when you submit a request, you get a canned reply through email saying they don’t use that anymore and to utilize chat instead. Then you need to remove anything that is obsolete from your app!! A customer should not be going in circles to try to get help. I had to explain to this person practically 3 times what I was referring to. For example-they say you can complete offers for credit but there is nowhere to ever do that! So do not refer me to Tap Joy when you don’t even offer the opportunity to earn credits for offers! It was just awful… I wind up turning off the message communication with this person because my patience was depleted.