IRS2Go app not working? crashes or has problems?

IRS2Go Status

Published by Internal Revenue Service on 2023-12-11

Check your refund status, make a payment, find free tax preparation assistance,
sign up for helpful tax tips, generate a login security code, and follow the
latest news from the IRS - all in the latest version of IRS2Go. Download IRS2Go
and connect with the IRS whenever you want, wherever you are.

I have a problem with IRS2Go

Are you having issues? Select the issue you are having below and provide feedback to IRS2Go.

User reports:
App has problems

User reports 1

problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else

400.0%

Not working

100.0%

Reported Issues: 4 Comments

By ALAN KAY 1 month ago

I am making a Payment on the app on android phone and entered everything with no problems but and it is "Still Processing" for over 30 minutes . Can you help me?

By Catherine Bonura 2 months ago

Our last 4 digits of our social security number does not (hide, go to dots) it repeatedly shows error, not matching!

By Karl Schoepflin 1 year ago

App reports incorrect refund amount but it is correct

By Marc A. Moore 1 year ago

I can't find my refund I put in the correct info they want. It says info not correct

Common dislikes about IRS2Go app

- Cannot see transcripts

- Missing Corona virus payment status

- Error when signing in

- Waste of time

- Emails not being answered

- Cannot give straight answer when calling

Have a Problem with IRS2Go? Report Issue

Common IRS2Go Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot IRS2Go app on iOS and Android devices. Solve all IRS2Go app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

IRS2Go iPhone Issues and Solutions

IRS2Go iOS app crashes, not working, errors
IRS2Go iOS app network issues
IRS2Go on iOS has black/white screen

IRS2Go Android App Issues and Solutions

IRS2Go has errors/crashing/not working
IRS2Go server network connectivity issues
IRS2Go has black screen

IRS2Go iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever IRS2Go app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix IRS2Go app crashes or not working on Iphone (iOS):

Close and restart the IRS2Go app on iPhone
Update IRS2Go app to the Latest Version for iOS
Uninstall and reinstall IRS2Go iPhone app
Update your iPhone to the latest iOS version

Fix IRS2Go on iPhone unable to connect to server/internet connection issues::

To resolve IRS2Go network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix IRS2Go black/white screen (blank screen) on iPhone:

Follow the IRS2Go iOS app troubleshooting guide Here →

IRS2Go Android App Issues and Solutions

Fix IRS2Go not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent IRS2Go app issues:

Force Stop the IRS2Go App
1. On android, goto "Settings" » click IRS2Go app. » click "Force Stop".

Update IRS2Go to the latest version on PlayStore

Clear IRS2Go App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "IRS2Go app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch IRS2Go.

Fix IRS2Go unable to contact server/ IRS2Go internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click IRS2Go » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got IRS2Go » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch IRS2Go on android.

Solve IRS2Go black/white screens issue on Android:

Follow the IRS2Go android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Internal Revenue Service, developers of IRS2Go.

100% Contact Match

Developer: Internal Revenue Service

E-Mail: [email protected]

Website: Visit IRS2Go Website

About this app

Check your refund status, make a payment, find free tax preparation assistance, sign up for helpful tax tips, generate a login security code, and follow the latest news from the IRS - all in the latest version of this app. Download this app and connect with the IRS whenever you want, wherever you are. this app is the official app of the Internal Revenue Service.