Broadview FCU Mobile App Reviews

Continuing issues I’ve had when using it on my iPad: (1) works only in landscape format (doesn’t rotate with iPad position). (2) Menu options on the left side on the Accounts page don’t fit in the screen. Only the edges of the boxes are visible. (3) When I tap my profile/user name at the top right, the screen goes haywire, flipping rapidly to the left. The only way to stop it is to double press the home button to display all the open apps, then swipe up the SEFCU app to close it.

These issues have been happening since the new app appeared last year (fall 2021). I thought they would be quickly resolved since they’re so blatant. But nope, not yet.

I much prefer the old format that gave a total at the bottom of the scheduled bills.
Not sure now what the total is. Was much easier before to see all scheduled bills separately from non scheduled.
Much less useful now. Not sure but it looks like even though a bill my be scheduled 2 or 3 weeks from the present date it is now deducted from account when posted, making it much more difficult to manage money.
Definitely do not like it.

As a SEFCU employee, I’m very excited for BroadviewFCU. It allows our members to have more self service options and brings more clarity to transactions while in BroadviewFCU . Initial log in can be frustrating but once you get past that BroadviewFCU offers lots of options. Explore all the tabs, play with different setting and customize your online banking experience.

The first time I used BroadviewFCU, I looked at my Bill Pay tab. It is showing that I have an overdue bill for some thing that I haven’t paid in four years. When I went to sign out, it went into hyper mode and started eternally refreshing the screen. I was unable to sign off, had to manually crash BroadviewFCU and take my chances. I find it very alarming that an app that Sefcu has touted for months has been released with major bugs such as this. I will log into the main site later to make sure they didn’t accidentally lose any of my money!

I put BroadviewFCU on my iPhone and iPad also for convenience. I don’t like the way BroadviewFCU won’t work vertically on my iPad, but the bigger problem is BroadviewFCU begins a fast sideways scroll when I tap on my name/settings to log out. I end up having to turn the device off. When Covid-19 restrictions ease a little, I need to see someone in the bank that can help me in person as the phone help doesn’t seem to be helpful.

BroadviewFCU does not appear to be optimized for use with tablets/iPads. The functions all work but it will not display the pages in portrait but only landscape. When using my iPad I use the the web page for banking not BroadviewFCU . BroadviewFCU does work in portrait mode on my iPhone 13 so that’s a positive. I think it would be helpful to fix this glitch or if that’s not going to happen at least tell people it will only work in landscape mode on iPads and tablets.

Loving the new app… lots of new functionality and having alerts on changes to my credit score for free is so useful! I also love the snapshot functionality and ability to see my other accounts all in one place to more easily track my spending. Plus I can add my kids accounts that I’m joint on and track their spending too!

So I just signed in to the new app and of course there are bugs. Not what I was expecting. Bill Pay tab doesn’t work; can’t get past the accept terms, just keeps going in limbo. Also, my linked accounts aren’t all on the dashboard. I can see them in settings under accounts, but they don’t show up on the main tab. BroadviewFCU doesn’t look as nice as the previous one either. Looks cheap or like a beta version. I was expecting something fancier and modern looking. Get rid of the red color it’s an eye sore or at least lighten it up.

I locked out AGAIN and the reset password option does not work. It won’t send the link to my sms or email. Instead it prompts me to call. I’ve been locked out of my account for days, unable to access my funds. If you’re going to make people call to reset their account then there should be 24 hour service. I’m utterly disgusted with this new app. IT IS NOT USER FRIENDLY. If it’s going to lock you out it should release after a day, not keep you locked out indefinitely. People work during your business hours and can not easily call for a reset. FIX IT.

I’m very happy that SEFCU updated their APP. Although I never did have a problem with the previous version, the new look just makes it easier to find my balances. Thank you SEFCU for listening to your customers and improving upon BroadviewFCU and your service!

I downloaded BroadviewFCU and tried to Mobile Deposit a check. A few days went by and I didn’t see the check post to my account yet, so I contacted a representative online. It turns out my check was rejected because I didn’t sign the back and only wrote “For SEFCU Mobile Deposit” on the back of it. Well when you go to make a mobile deposit that’s what it tells you to do, so that’s what I did. But now I have misplaced the check, so that’s annoying too.

I’ve been a member for 10 years and recently was forced to install and use BroadviewFCU. I’ve never had so many problems:
-Crashes constantly
-Alway have to log back into BroadviewFCU - Touch ID useless
-navigating between pages takes forever and often times when it crashes
- BroadviewFCU is not user friendly, why I have to go through multiple screens to access my actual credit card account is ridiculous. Making a payment in the overview vs. the actual account page do not have the same payment account options, when using an external bank account…

I am beyond frustrated. This was a drastic change in platforms and not necessary in my opinion as well as my son who also has the same issues with it. Why change something that was working? I had NOT ONE ISSUE in years with the previous app.

App doesn’t show all joint accounts and for loan/car payments, it says you don’t owe anything on the next due date until the new month begins. For example, on October 31st, it said next payment was due November 13th and $0.00 was due, then on November 1st it said I had a balance due on the 13th. Keeps signing me out my account. And it is difficult going back and forth from my account to my husband’s account because we have a joint account but because he is the primary owner it only appears on his account.

Not really happy with the new app. It looks just like a port of the main website, making me wonder why I have BroadviewFCU to begin with.
It also won’t let me log out. When I tap on my avatar for the drop down menu to log out, BroadviewFCU jumps into some kind of loop where it goes to a blank page, then back to my account into, then blank page, then account info, then blank page, etc. …. The only way to get out is to shut down BroadviewFCU entirely.

It’s hard for me to understand why developers change well-functioning, user-friendly apps to ones that completely frustrate customers. It’s ridiculous that I have to keep signing in. My phone only opens to my face, why can’t BroadviewFCU do the same (like it used to). The chat would be a nice feature if you can stand the wait. I’m not seeing the benefit of this update at all, except perhaps to teach me patience (it’s not working).

Much improved over the previous app. They added credit score information which is helpful if i’m looking into getting a loan. Also the functions with my credit card is much more intuitive!

The new system is FINALLY installed so its actually usable now. The old app was a pain and I usually had to relaunch BroadviewFCU to use it, but this one has a very nice quick display if I need to see my balance quickly, and logs in right away!

The bill pay is extremely cumbersome. It takes more steps to finalize and you have to scroll down to the bottom to “send money”-what are we 5? Unprofessional. It also lumps pending and past payments together in an order that is hard to see quickly and no longer gives the totals. It takes you to another screen to log in and has many steps to get back to accounts.

Every time I log in it prompts for me to enter the password even though I have Face ID or finger print ID set up and saved.

Then if you accidentally try and log out the old way, it freaks out, sending you on an endless cycle.

If this is what they think is an improvement, thinking of switching banks.

I went to try and view my full checking or savings account number and neither give me the option to view. There is supposed to be a little eye that you can click to view it but it just doesn’t doesn't on mine

I have always had prompt, friendly and high quality service when I’ve needed assistance. Love the new online banking application. SEFCU provides great service and support always!

Why fix what’s not broken