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I locked out AGAIN and the reset password option does not work. It won’t send the link to my sms or email. Instead it prompts me to call. I’ve been locked out of my account for days, unable to access my funds. If you’re going to make people call to reset their account then there should be 24 hour service. I’m utterly disgusted with this new app. IT IS NOT USER FRIENDLY. If it’s going to lock you out it should release after a day, not keep you locked out indefinitely. People work during your business hours and can not easily call for a reset. FIX IT.

I’ve been a member for 10 years and recently was forced to install and use this app. I’ve never had so many problems: -Crashes constantly -Alway have to log back into the app - Touch ID useless -navigating between pages takes forever and often times when it crashes -this app is not user friendly, why I have to go through multiple screens to access my actual credit card account is ridiculous. Making a payment in the overview vs. the actual account page do not have the same payment account options, when using an external bank account… I am beyond frustrated. This was a drastic change in platforms and not necessary in my opinion as well as my son who also has the same issues with it. Why change something that was working? I had NOT ONE ISSUE in years with the previous app.

App doesn’t show all joint accounts and for loan/car payments, it says you don’t owe anything on the next due date until the new month begins. For example, on October 31st, it said next payment was due November 13th and $0.00 was due, then on November 1st it said I had a balance due on the 13th. Keeps signing me out my account. And it is difficult going back and forth from my account to my husband’s account because we have a joint account but because he is the primary owner it only appears on his account.