GEICO Mobile - Car Insurance Reviews

by Trakmasta

I was rear ended by another driver who also has this app. Police officers arrived and informed me I can file on as I was on my was to work , but was given the wrong information because no police report number is provided when you self report in the state of Florida.I have provided photos of the scene of the accident the other drivers license,registration, this app insurance card a print out of the transcript of the 911 called place. The other driver so called contacted a lawyer no the driver and the lawyer will not respond nor contact this app. this app states they can’t contact them and with out talking to the other driver now there is nothing they can do for me . You cannot contact the person you insurance, I bet if he stopped paying you would continue to reach out to him. Now I have a damaged vehicle with out even an update from this app . I’ve called over and over and over for over a month waiting for a representative for over an hour each time on the phone . Wasting my time and still nothing no updates this app has given up at this point . I have been a customer for many years on and off with no accidents till I move to Florida the wild Wild West of drivers. I mean come on he hit me at a red light the proof is in the pudding. Very disappointed and dissatisfied.

by Pepps60x

this app misrepresented a payment on my account and my account went negative while I was experiencing financial hardship. I made sure on two different occasions that my account wouldn’t be charged, and I was told “Not to worry”. A few days later, my account was charged and my account was overdrawn. I understand my bank account is my responsibility, and I was making it my responsibility by communicating with this app to make sure they wouldn’t charge my account. this app now tells me that it will take several days for the $$$ to be credited to my account. I made sure to follow the steps I needed to take; this app misrepresented themselves, and did not take consideration of my situation. This wouldn’t be such a big problem if this app actually followed through with what they said they were going to do… I now have to call off an entire weekend of work where I can’t get paid. Why you ask? Because I can’t put gas into my car and drive to work this weekend. I work as a DoorDash driver; so I NEED gas in my car in order to work. I have zero credit and I have no friends or family that can gift me funds. I am doing the best that I can, and I’m working very hard to get out of my financial hardships. this app has royally screwed me, as I now cannot work this weekend or put food onto my table because of their misrepresentation. I will not be renewing my policy with them.

by Onethatisntactuallytaken???

I have tried for 7 months to update my address. Every single time I try to do this in GEICO I get “oops we’ve encountered an error”. EVERY. SINGLE. TIME. FOR 7 MONTHS. I have spoken to 5 different agents over this period and the issue has STILL not been resolved. The last 3 times I have attempted to use their online chat to speak to an agent, the entire program has crashed, forcing me to start over. I have even communicated with an agent via email, who assured me that my address would be updated. Guess what? It never was. I have just finished waiting through a queue of 44 people to speak to an agent through their online chat. When it was finally my turn and an agent started speaking to me they asked for my first and last name and when I typed it into the response field guess what happened? The entire program crashed, disconnecting me. When I tried to go back again I was then back in a queue of 29 people. That is the last straw. After the IRS, I have never dealt with a more incompetent business/organization than this app. They cannot even handle something as simple as updating a customer’s address. I have been a customer of theirs for years, and never ever again. Good riddance to a dumpster fire of a company.

by Amina Nurieva

They are robbing people. The customer service is very nice when you are getting an insurance and they become very mean when you want to change something on your policy. I downloaded GEICO and was trying to get a quote for my sister. She doesn’t drive my car and I never wanted to add her into my insurance. Well GEICO added her to my insurance automatically without my permission and now I have to pay for her too. Well I’m not her parent and she doesn’t drive my car. Anyways, I call this app customer service for help and the girl on the phone literally ignores me. She HANG UP on my face. I was kindly asking why I can’t delete her and she just said “I’m hanging up”. On the this app app there is actually place to delete additional drivers. Every single page works perfectly on GEICO except that one. Because only that page says “ERROR”! I am a student and now they want me to pay $157 each month for insurance. I don’t even work and my mom ca5 afford it. Well I would like to cancel my insurance but I can’t. Because I paid around $400 for the first payment. TERRIBLE! I hate how they are very nice when you are getting insurance and ignore you the moment you get the insurance.
DON’t get insurance from this company. NEVERRRRRRRER

by Broken Glass!

I recently tried to file a claim for a broken windshield, but to my surprise and because I had paid on my policy 6 months ahead of time, my policy had lapsed the month before I made the claim. I never got a curtesy call to renew my insurance. I tried to explain to customer service that the incident happened about a month before I made the claim which at the time my insurance was current. Customer service said I would have to pay out of pocket because when I filed and when the incident actually happened was about a month apart. It just so happen that the time that my wife tried to file the claim was when they’re saying our policy was passed due! I tried to explain to the claims agent that I had set my insurance up for 6 month payments and was unaware that it was time to pay again… I’m very disappointed in this app’s treatment of a customer who paid for 6 months in advance and just because of a technical error on the date of the actual incident and the time that my wife reported it and the fact that they were solely going on this and that there was nothing they could do… well I just don’t believe that… this is one of the main reasons why insurance companies get a bad wrap and hard working people like me hate you guys!!!

by Koree B

I broke down on the 29th of October. I tried to request a tow through GEICO (since it was so quick and easy) I was issued a tow company not able to tow my Harley (came in a sling back) I was told by the tow company they didn’t have a truck to accommodate me. They advised me cancel the tow and call to request a flat bed. From that point on I was stuck in a vicious cycle of being routed back and forth between a phone line that was not answered and trying to send me a link to GEICO which prompted me to call, as I sat on hold physically 3 hours. Finally I called and paid for my tow out of pocket (over $400). Not only was I stuck on the side of the road but also was 6 other people dressed to go to a costume contest but was unable to attend because they sat with me on the side of the road. Maybe all this app customer service was out trick or treating their selves. I also reached out to support on Twitter that also got me nowhere. So I hope someone with the authorities to make some changes inside your company gets to read this review. Most insurance companies would have at least reached out and did a customer satisfaction check or something. I have yet to hear from this SO EASY TO SAVE 15% company. I must be paying for it by loosing customer service.

by Can I Use The App Now?

My policy was about to be canceled because the expiration date on my debit card has changed. When this happened in June I updated the account for all of my bills and online purchases. Including this app! I had assumed my bill was being paid automatically as it had been in the past and there’s absolutely no reason it should not have been. But I received an email that I was about to be canceled so I logged onto GEICO.I went to pay my bill and I noticed popped up that I must change the expiration date. Easy enough right? No no no no no no no not easy at all! I repeated this psycho about seven or eight times where it allowed me to change my expiration date and then I went in and clicked pay bill and it said the expiration date has expired change your expiration date and I played goofy again and again and again!!! I went to the settings but I couldn’t find payment methods. I finally found something that gave me the option of a credit card or checking account but not the option to change the expiration date on my debit card. Finally by random and I mean random not intuitive clicking and clicking through and clicking through I came to a page that allowed me to put in a new expiration date. My bill has been paid the entire process took me about 20 minutes. I gave you another couple minutes of my Saturday to write/dictate this message in hopes that you improve your system for other customers. Thank you

by PVdoc

GEICO may be ok for viewing your policy number and getting contact info for this app, but filing claims, taking photos for estimates and handling claim process is pretty terrible. There is no way to edit or correct info if it is accidentally entered. It won’t let you change vehicle owner (assumes my husband is owner of all our vehicles). It would not let me delete estimate pictures that were not focused, etc, in order to replace with better photos (the photos are so small they look ok but once you accept them you see that they are blurry or cropped incorrectly, but you can’t remove and replace them). If you add additional photos from your photo library, GEICO freezes after EACH additional photo you download; so you have to close it and log back in each time (7 times in this case!). The photo feature for estimates is really just terrible. Needs so much work. This goes for the website as well. Claims process is just as bad online, same issues, just as clunky. You have to contact an agent to fix things…and good luck with that (wait on hold for 45 min just yo have the phone system hang up on you without ever talking to anyone). Disappointing.

by MostPeoplerRdumb

Overall GEICO is good. It’s a little slow and somewhat clunky to use could definitely use some updates to the UI. My biggest gripe is with the vehicle maintenance tracking feature. It’s a great idea and I like that I can track all my maintenance in one place but it’s a pain to use. Half the time I try and access my records I’m prompted to register for a free car fax account. I then have to go back and forth until it will finally take me to “my garage”. I ended up registering for a free cardiac account thinking this would eliminate this but it lead to a bigger problem. I had been tracking oils changes etc., which I do myself, with GEICO which states powered by carfax and even had some records in there from previous services but, after registering a free account and adding my vehicles none of my tracked maintenance showed up on the carfax history. I double checked this on the carfax website with same result. I also had some receipts and invoices uploaded to GEICO and although they are there and I can view them I can’t download them to add them to the official carfax maintenance record. What’s worse is I can’t find where I can access this info on the actual this app website to download them.

by The Diesel

I am writing this review through transcription via iPad. I can’t see what I’m writing because I guess by writing is white the same color as the background so as you can see GEICO absolutely needs work. Also when I try to input my new billing information as I hit billing update it did not confirm that the changes were made so my experience with GEICO has been nothing short and terrible. Get some new coders that my fingertips. The results of GEICO is indicative of this app's reputation. They are far superior than any other insurance company when it comes to customer service. I have been with this app for over 20 years and only once have I been disappointed by a certain customer service rep that kind of rushed me through a call though she took care of me that is the least of my complaint. Other than that they have been flawless. And I would recommend this app to anyone even if you're paying slightly less because you can't get pass the customer service and the flawless process that this app will give you in the event that you have an accident or need assistance.

by Subrathan

I have run multiple quotes for adding cars and policy coverage changes but it never gets updated on policy until it is confirmed. Good, right? That is not the case with running a quote for new driver. I was trying to check premium for my minor son if he is added as a driver. App took all the info I entered and added him to policy as a driver and effected it. I didn’t even finish the quote process till the end, and didn’t confirm him to be a driver. 2 days later I got an email to pay additional premium!!
Please provide a disclaimer that running a quote for a driver could add him/her to the policy even if consent was not given. Provide a cancel button in quote process so that user has ability to exit when they want to. Also don’t add driver out of quote process and explicit confirmation. Instead of just notifying the user about policy doc is updated, state key changes in email notification - new driver added, new premium is so and so - which ensures information is accurately notified to the policyholder.

by Sales Trickery

I’m a disabled veteran on a strict budget. I use the 6 payment option for that purpose. GEICO said that I didn’t have a payment due in October, but since they credited me a discount due to the Corona Virus and because my policy is paid in advance I now have a double payment due in November. Again, no payment due in October, but a double payment due in November when I could have paid an October payment and stayed on my budget. When I called customer service, the rep said I could fix it if I got on autopay. I feel like GEICO misled me to give customer service a chance to sell me on autopay and to make me feel like my only choice was to set up autopay. Seems pretty shady creating a situation forcing me to call customer service, make me feel like I don’t understand the situation and try to sell me on autopay. Eg. “We didn’t make a sales call to you, you called us.” I don’t like giving access to my bank account to every Tom, dick and Harry. Seriously annoying.

by ValyaSantos

I called in to find a cheaper premium for my car insurance. The quote I originally got online was a very low number (my driving record isn’t the best) so I was very skeptical about the amount they provided. Of course after running my license number the premium went up a lot! It was going to be more than my current payment amount. My agent was very quick to find me a solution and make sure I got what I needed for a good price. She made sure I got all the discounts I was
eligible for and I was was soo grateful for the 15% the company is adding to clients payments during this pandemic, in addition to that my payment for the second month was only $39. I am starting school that month and won’t be working so that helped A LOT! Overall she was amazing, friendly, helpful, understanding and really gave me the best experience I’ve ever had with an insurance company. She really cared about giving me everything I was looking for. I am excited to be back with this app.

by Tmc4325

While i realize APPs are the best thing for taking care of business I find it clumsy and annoying . I liked the previous in paying my bill and going thru GEICO I had to fumble around to pay my bill . However I have no idea what I paid for why I have two cars I am not driving them they are sitting in the garage I own three motorcycles and I have two up and running and the other one has a flat tire but I was not allowed on your app to see that makes me wonder if I did the right thing here .... makes me want to go to another insurance company and consider looking at what am I really getting here ???? I have been w your company a long time but as technology goes sometimes things just work fine and don’t need some update if your going to do that then tell me before this is a new iitem an app for your phone and get someone on the phone and tell me how to access it ! Instead of me fumbling around and wasting time and distracting me !!!!!

by LonelionessxO

So as a NH resident who never had the opportunity to do Drivers Ed since my parents didn’t have the money - I’m now almost 29, with a crazy amount of demerit points against my driving record; I was feeling SO beyond helpless… So I was getting first time quotes from all the different top, middle of the road, and less known insurance companies… JUST a touch under $1,300 was the lowest premium I could find - Then this app quoted me at $565 (1st month is including the one time $25 charge for the NH registered SR22, so naturally $540 for the remaining 5 months, at which point it’ll go down further as the later violations “age off” my driving history) which is saving me a MINIMUM of $735, when compared to the next “lowest quote”.
This entire process since the DMV ordered it - has been an absolute NIGHTMARE, with a “clerical error” leading to a false suspension and ARREST as a result of; this app made the worst month of my life just THAT much easier and I’ll never forget the care, compassion and humanity they handled everything with

by B00tY Licka

My family has carried this app auto insurance for over 15 years. The representatives over the phone are extremely pleasant and polite, reassuring and most helpful, clear and accurate. We’ve had it all, over the years, a few fender benders, luckily most serious was whiplash and policy paid all medical expenses for medical care. Someone did sue is for damages and after several years of refusing to accept settlement case dismissed. this app assigned an extremely competent lawyer who kept us well informed. In the end they were not awarded anything and case was dismissed. Cost of coverage is cost competitive. They provide easy, quick access both online and over the phone and it only takes a call to make any type of changes to coverage, add or remove vehicles. The customer service and claims management never disappoints. The auto repair shops they refer to are A+. We have several vehicles including dump truck and large trailer, 3 cars, and a motorcycle. Everyone in my family from age 16-75 recommends this app without hesitation.

by Jeff Made The Switch

this app already has some of the lowest rates out there are all of the transit employees. So great of them giving customers across the board an additional discount with their Give Back program. It’s refreshing to know big business cates about its clients.
I’m not one to jump around to different carriers for better rates but when my policy came up for renewal with my local agent I questioned if I was getting all discounts I was eligible for . I had been with them for close to 14 years. When I started digging into my policy I found that I was not getting any of the discounts I qualified for.
Then it hit me that because I was a loyal customer I took it for granted that they had my back . Foolish! I was out all those years of discounts.
In comes this app . When I compared rates I was in disbelief. Almost half of what I was paying , close to $900 less! Still in disbelief I went over coverage and one for one all was the same. I called my agent and was told it’s a smaller company and I was getting personal attention to my policy.
Needless to say I immediately switched to this app and so glad I did!

by Nickorific!

Getting to know you have Great Insurance the Hard way. I switched to this app at the end of 2018, coming from USAA after 11 years. Had a flat tire on my motorcycle, just needed a 5 mile tow to work, put a new tire on when I get there, called they said you don’t have towing, what? I’m fully covered, yep...All except towing, we no longer offer in Ca? Then 2 months later, my insurance jumps 300+ for my policy, why, more expensive now. Welcome this app, blessing. I had you for 3 months, 10ft from my driveway, 10 mph and 30 ft away from putting down the kickstand, swerved missing a coyote and bam, hit my neighbors suv . You guys effortlessly take care of my neighbors vehicle, process my bike in less than 30 days, I’m very impressed. A year later heading home from work, lady makes an illegal left turn in front of me, launching me 35 ft over her car a landing in the road. Again, there for me again handling it flawlessly. So, you never really know, until you know! I have been sending you all my friends and family any chance I get, why...because I know.

by DJ Gadget NL

My mind is honestly blown. I called because of a incredibly minor error on our policy, my last name didn’t reflect my name change after getting married, and I wanted to make sure it matched my license. I called this app’s number from the mobile app, due to me calling from GEICO all of my info was automatically available to the representative, SUPER convenient. There was no wait time (I known thats not always possible but I’m very happy about it) the representative was professional, knowledgeable, and quick. Most importantly he was in a fantastic mood, and really seemed to enjoy his job, from a customer standpoint this was my favorite thing about this call, it was so refreshing. He changed my last name to the correct name and sent out new Vehicle ID cards and I was off the phone within 3 min. I have honestly never experienced customer service this helpful and efficient!!!! I only wish I asked his name because if I knew it I would be calling this app to talk to a manager to tell them how great this employee is! I am new to this app, and all I have to say is so far so good!! Thank you so much for making this easy!

by Northern VA Customer

Have been a this app customer for many years. The service and app are great. Had a minor accident a couple of months ago. Initial processing was great. The car was towed timely and we were given a rental for a month. Unfortunately, the claims process soon became absolutely painful. The underwriter was not responsive, used an inappropriate comp, and created a nightmare for us. Delay tactics and stonewalling were used to force us to accept a low settlement amount. We had to return the rental after a month and this app dropped the dismantled car in our neighborhood to avoid paying garage charges and without our consent. After almost 2 months of no response and upon escalating the claim internally, we were able to reach acceptable agreement. Even then, the underwriter didn’t clearly explain what we need to do nor was interested to help. I hope this was an isolated incident. Our claim processing has left me deeply disappointed in a company that I thought was a leader in the space and one of the best. Fairness and customer service for claims should definitely be reviewed and improved.

by TheyCallMeTrouble

this app has started a new policy of attempting to harass away any claim so they can avoid paying per the obligation of the insurance agreement. Imagine the fit they would have if customers could demand inspections first only to be guaranteed results of overcharging customers. So much for the windshield policy just for AZ that this app started to make AZ replacements of rock shattered windshields easier. They have also started to seriously jack up my rates $100 every six months despite me still having no tickets nor wrecks on my record. I shopped around and found major big name competitors quoting nearly half of the price gouging insult from this app. I emailed this app and asked for them match these prices for a 7 year customer and was only told all other companies are scams and leave if I don’t like it. I’m taking your advice and clues from how you mistreat and gouge customers and taking my business elsewhere. You can also count on me using every available opportunity to educate your potential victims and show them to your competitors. this app has become a garbage insurance company that is not to be trusted.

by Mystlee

I have maintained insurance (full coverage) on my vehicles for many years. Recently my vehicle was vandalized. Passenger side window busted out, windshield punched or hit, passenger side rear kicked or backed into. This happened in a public place and several other vehicles were vandalized, as well. Police came out and made a report. All steps were properly followed. this app did NOTHING for me. I had to pay for a new passenger window 251$. New windshield 223$. Repair the dent 312$ and amongst all the struggle, a foot of snow came. I had to have a rental car while my vehicle was being fixed. this app refused to extend my rental for the duration. I had rented a Kia Soul. I reached out and informed them the car was stuck and I was unable to move it. I could not even get my own vehicle. I had to pay out of pocket for the rental for each additional day. With having comprehensive, collision, etc. nobody should ever have to pay over a thousand dollars. What’s the point of paying for full coverage if it isn’t provided? The adjuster treated me very poorly. The entire situation was traumatic. I will be finding insurance elsewhere. I would advise any policy holder to do the same.

by A Lost Customer - Again

this app is horrible. I have had a glass damage claim (for the windshield of my car) open for weeks, and I have not been able to make any progress beyond the initial declaration of the damage, given the many roadblocks this app laid on my way. It is the phone number from the mobile app that tells me to send a written message, and then the reply to the written message that tells me to call the same phone number. The “dog trying to eat its own tail” madness. In the meantime, my safety is being endangered while I am forced, by this bad quality, to drive a car with a damaged windshield.
Also, at the same time and while all of this is going on, my dealership, the glass repair shop and this app are all playing to pass the ball to each other about who should take the next step. They all seem to think I am responsible for it. For sure, I am responsible for it, that is out of the question, but how can I really be responsible and be able to take care of it, if every time I try to make this claim move forward, one of the three stakeholders refers me to the two others? Absolute madness again. They are a bunch of irresponsible men and women brats catching me in the middle. Help! And fast!

by Me3131

I’ve been a this app customer off and on for 15 years I never filed a claim until last month when I find myself with an adjusters in the claims representatives give me the runaround and giving me actual decision or explaining their decision And then I got a voicemail from Bo claims rep saying he wants to have a recorded conversation when I call him back I and we went through the normal identity Verification process he proceeded to tell me that we’re going to have a record a conversation after the conversation was over with the recording and then we’ll go from there after I told him that he was also being recorded by me he started to get nervous and asked me why I was recording him and I told him if you gonna Record me I’m going to record you and then he proceeded to tell me that he did not want to be recorded after a little back-and-forth he hung up the phone I called the customer service Claims Department and I told the operator I don’t understand why The claims adjuster has an issue with me recording him if he’s recording me if there’s nothing wrong with what he’s about to do he should have no problem With me recording him that we recording the same conversation if everything is above board both recordings just sound the same I never had an issue with this app until I need it there assistance with my claim before this with them they have no problem taking your money but they have a problem giving you the money to your claim

by Madre346

I'm a 52 year old educated woman who has been driving for 35 years WITH ZERO tickets or accidents or claims...homeowner since 29 years old, steadily employed full time, divorced, solely raised and put two daughters through college (Clemson, UMD)... been with this app for 15 years! Yet, my auto insurance for a 2015 Camaro LT was $126/mo. but jumped to $199/mo. without explanation! Again... no accidents, tickets, or claims... EVER!! Having raised two girls by myself, I have struggled financially at times, but my driving record has never reflected anything but a safe and defensive driver!
Why am I paying such an outrageous amount for auto insurance?
Although financial issues have forced me to be reinstated a few times over the years, I have never had an unpaid balance with this app.
I'm currently seeking coverage from another carriers. If my insurance does not decrease, I will be forced to permanently change carriers. My financial situation has recently improved. I refuse to pay unwarranted amounts of money for auto insurance when I have never asked for it in return!
Regards.

by Joe M. Fitzpatrick

After getting into a very serious accident, which can be so upsetting, the professionals at this app took extra care to make sure I was ok, did I need any help, any services before even discussing my coverage and the next steps. And the concern was genuine; some times it sounds as though a company rep is reading from a script; with this app staff, it seemed like I was talking to a concerned friend. And at a time like this, when your head is spinning and you don’t know which way is up, a kind, gentle approach like this app’s makes all the difference in the world. Every other aspect of the process was just as professional and I can’t say enough about Chloe, John and everyone I had the pleasure of working with. But it was the human warmth and genuine kindness offered at such a frightening and upsetting time that really stands out. And please know that I am very grateful, and hope I can pass on the kindness to another who may need a helping hand.

Warm regards,
Joe Fitzpatrick

by Bigeed

First, thank you for your change of date opportunity. Secondly, Overall, this app has been very helpful to me. However, I experienced a theft of my car and received poor service from one of this app’s claims adjuster. Also, I did not receive the total amount due to me for a rental car. I had to rent for two months, while seeking assistance in repairing the minor damage to my car (per the police report and visible observation).
I need to change my payment to ensure that I will have funds in my account. I’m still struggling with my car. The thieves affected my car’s fueling sending system, fuel pump, water control valve, thermostat, and other things. I was told that they were planning to take my Corvette 5.7 engine. My trust level has been altered by mechanics and the this app claims adjuster.
Thanks for permitting me provide comments.

by Hi8643328

I bought a new car about a month ago, my old insurance was going to go a little higher so I called a few places to get quotes on insurance. I informed the lady I spoke with a few weeks ago what other companies offered and she gave me two quotes that sounded awesome. They came under what any other company had quoted me. What's extremely disappointing is that when she asked about my driving record, I informed her that I had a motorcycle accident about 2-3 years ago. She told me that since it was a motorcycle accident it didn't count towards automobile insurance because of the way this app works their insurance, and I thought that was weird but since it helped me, I was glad to hear it. Now my insurance has jumped up from being told it would be 111 initially, my first payment was 117 and I figured 6 dollars was absolutely no issue to complain about. Now it has jumped up to 137 a month because my motorcycle accident counts, as I thought it should. 137 is higher than what other companies offered me for very similar packages, while including that motorcycle history. Your employee blatantly lied to me in order to make a sale, by telling me that this app treats motorcycle history differently.

by Gavin CP

GEICO is great and super easy to use have not had any problems once so ever and when I did have a problem the this app team members were absolutely great and very very helpful. Just wanted to tell about my experience over the phone one time, they were very nice and very helpful and worked with me on what I needed. I called about postponing my payment because I wouldn’t have enough money until my next paycheck and they came up with a way to help me out even when it seemed hopeless they made sure I didn’t lose my insurance for being too far past due. There’s a bunch more but I just wanted to say this app has given me a great experience and I recommend this app for anybody else. Top notch service and very friendly and helpful skilled staff. Amazing work guys, really. Keep up the great work best experience I’ve had with customer service and wonderful app!

by SoleJake

This review is for more than just GEICO, but for this app's commitment of making my insurance experience one of the best for so long. I've been with this app for quite some time and I haven't had any negative encounters since I started as a new customer. A lot of my family and friends ask me why wouldn't I choose USAA since I am in the military, I told them well, this app has never given me a reason to. Whenever I needed help (roadside assistance, claims, quotes..), every this app rep was very professional, courteous, and showed great customer service. GEICO only contributes to that great this app experience. Real easy to use and super convenient. I never had to call a rep to explain charges or had any technical difficulties paying my bill through GEICO . Keep up the great work this app, your dedication to your customers are what keeps us Geiconians (I just made that word up lol) for life.

by 3DogDad

We came to this app a couple of years ago because my parents recommendation.....customer service is so easy and thorough.
Unfortunately, I have had a couple of claims, but they were handled with the greatest of ease. Get calls all the time from agencies claiming they can beat my current rates. When I tell them I am happy with my current insurer and the experience I get every time I have a question or concern. They throw out a quote and we giggle at it because they can’t meet or come close to topping this app....we appreciate all of the staff we have worked with. Nick in Mechanicsville is great to deal with. I was kept informed and all I had to do was show up. Everything happened on time and just how he explained it. Even if another company could save me $10 a month, I doubt they could get me to change. Keep up the good work!! Thanks for always providing great service...

by Bebalilia

Last night, I was in a very hard situation. One tire got flat in the middle of an interstate, very heavy traffic, sunset about to be gone, I was by myself, and over 50 miles away from home! I pray for an angel! I called this app road assistance, I can’t remember her name, but this lady went above and beyond to help me out. While we were connected, she was searching for help and so I was! Nothing was opened, Sunday late afternoon, almost night. Finally and after several minutes, I told her: “thank you, let me see if I can figure it out myself”. She said: “let me put you in a brief hold” and went she came back, she help me find a towing truck and one time exception for me, due to the situation I was in. My prayer was answered! At that time, she was the help I needed and God sent her to help! Thank you for being a dedicated employee and help your customer going an extra mile for them!

by Leslie In Tampa, FL

I called my insurance company (this app) after someone hit my car in a parking lot at a church carnival and knocked my front bumper 3/4 of the way off my 2008 Jeep Commander. Jennifer was the representative that took my call and walked me through the process of filing a claim through the offender’s insurance company (progressive). After our conversation she even contacted progressive to start my claim through them. Finally, she called me back about an hour later and told me my claim number w/ progressive as well as the main phone number for their claims department. She told me that an adjuster would be assigned the next morning and that I would be contacted by my assigned adjuster by the end of the next day. Every single thing she told me happened just as she said it would. Plus she was incredibly helpful, patient, and pleasant to deal with. Thank you Jennifer!

Leslie
TAMPA, FL

by DrCherlotta

Finally an app with a user friendly interface. Really, I’d least expect an insurance company to have the best app experience I have ever had. I don’t write reviews normally, but this feels justified. From the log-in experience to getting/reviewing info., to just getting my ID cards, I can maneuver quickly, everything is organized - and it’s professional in appearance, formatted to my iPhone. You’re app development team, or if outsourced -whomever they are, they did a phenomenal job. You need to diversify your income into app development for orherS!! I just reset my password and log-in info in <2 min. Now I’m in front of my computer and have my phone in hand, which makes things easier, but still the GUI and organization, from tabs to ID cart landscape view - 100% satisfaction & by far the best app I have used