Wells Fargo Mobile Reviews

by Princemershian

This is app is not honest! I always pay my bills in full every month and this is the first time I let there be a minimum balance to flow through the next billing cycle. I just got off the phone with a Wells Fargo Banker and she agreed that this is not right. She told me to be aware because you would have to shuffle through to find out yourself if there is a previous balance that can’t be paid in full until two billing cycles when it shows on the statement. WELLS FARGO NEEDS TO INCLUDE A CONSTANT RUNNING BALANCE THAT SHOWS THE COMPLETE TOTAL OF EVER CENT. They confuse you by putting “out standing balance” making you think that it shows everything that is owed. Don’t be fooled, there is an “running balance” (I know I’m not teaching anything new, but In only regards to WellsFargo) that is hidden that if not paid get charged interest!!!!! Anything to make a penny. I’m frustrated and I Hope Wells Fargo adds this as a feature that whatever balance or purchase (excludes pending transactions)should be part of a running balance. That when it’s time to pay off the credit card in FULL and the options it gives on the amounts to pay off that one of the options is to TRUELY PAY IT OFF IN FULL and not Gove you a balance of thinking your paying it off but leaves a surprising balance on the next statement.

by Kcampise

WellsFargo was good, got worse as I have been a customer. The photo scanning software is horrible in WellsFargo! I am unable to scan my checks to mobile deposit them into my bank account each and every time they update WellsFargo . It takes several weeks into an update until they fix the quirks and even then many of my checks will not go in. I have banked with other banks such as M&T BANK, Chase Bank and other local banks in my community prior to working with Wells Fargo. This is the only bank that I have ever had a problem depositing a check through WellsFargo and this is since the dawn of the age of technology! That is saying a lot since I am 55 at this point and have been using mobile deposit for at least 20 years now.
Also, when you have several accounts, the new app looks horrible. Your account or not right that way you want them. I like the old app the way it was. Don’t give me updates unless they are going to help me. All of these idiots thinking that they are making something better for the customers that aren’t asking for updates! Stop timer people to make things look better price is better instead! Give us more interest in our accounts!

by Tha Law

Can somebody please explain to me WHY WellsFargo asks me to verify my contact information EVERY SINGLE TIME I log onto WellsFargo ?? Wells Fargo already has my cell number, why does WellsFargo annoy me with this nonsense EVERY time I access WellsFargo ?? It’s so overbearing and unnecessary. My cell numbers isn’t changing from day to day.

Next, Wells Fargo and WellsFargo have a terrible feature: you can only make five payments from a non-Wells Fargo account per month, and this is the only credit card complaint or bank that I know of that turns down opportunities to receive payments (and get a ton of money) in some weird attempt to pressure or coerce me into getting a Wells Fargo checking account so that I can……pay my credit card balance.

Lastly, although my card has a cashback rewards program, WellsFargo only lets me access my rewards balance in increments of $25, an unintuitive, borderline dishonest practice. This clearly is an attempt by Wells Fargo to get out of paying people their full cashback rewards amount. Every other credit card company I have ever been with has let me redeem ALL my cashback rewards at once. With Wells Fargo, I get to redeem my balance in $25 increments or I can use the entire amount on some gift cards or some other scam-like practice. Wells Fargo is a terrible company and WellsFargo is just as bad.

by SHOOK 😩😤😤

WellsFargo is user friendly and a pretty good app in general. But, it could be better. I would like to see an update where I am able to see transaction history that is updated immediately once a transaction occurs. When I was with a credit union I was able to do that with their app. Though we are already able to get some of that info via text, I would like to have an option to view that on the this app app. So for example, let’s say I spent $20 at a movie theater. I would like to go on WellsFargo and have the option of viewing that purchase; how much I spent, when, and where. With the credit union I was able to do all of that by going to my available balance and from there I was able to see my account details where I would find my recent transaction history. Emphasis on details. So far with the this app app I get some of that info via text only, but it is not detailed at all, which is okay because it’s text. I just get a text weeks after a transaction(s) telling me I spent X amount of money. When it’s multiple transactions I am told I spent “a total amount of X”. I don’t appreciate the lack of details. Having that option on the this app app would change my rating to 5 stars.

by Famer Girl

I have been with BOA since 1996 and just recently switched to Wells Fargo! I was not happy with the customer service from BOA and their lack of regard for my business. The only thing good about BOA was their mobile app! The layout is amazing and it’s super easy to use. With WF there is much more clicking and going back to previous pages to get to another tab. It makes it easy to forget where to go for information. There are some drawbacks with WF. $300 max atm withdrawals. Yikes!! I know you are worried about Fraud but let’s come to a better number. BOA -$600. Being a new customer with WF, they placed a 14 day hold on my initial deposit. That includes weekends. With that being said, I still would prefer WF with their competitive rates and additional products. Getting back to WellsFargo ... The development team should take a look at how BOA designed their mobile app. Using the term BillPay is helpful because they just have a tab called transfer and pay. Again, u have to select from the drop down tab to find this stuff. Can’t you remove the tabs from the bottom and replace with common things people use while browsing WellsFargo ? Way too much clicking in my opinion. Lastly, transactions should be easier to find and updated after a purchase. Need to fix this because it can throw people off with their balances. Don’t lose sight of improving WellsFargo . You are still lagging with having it more intuitive!!! More tabs and less clutter.

by CChamberlain4444

The over all app is great….. It’s easy to use, gives lots of options immediately displayed so you don’t have to search for things, and it’s easy to switch between accounts (if you have multiple ones)….. However, the biggest issue and constant annoyance with WellsFargo is that every single time you log in it wants you to update your personal information. It doesn’t matter if you update this information or not as it always pops up asking you to update it again. This is very frustrating when needing to access the account quickly. Also you have to be sure you are constantly balancing your account because WellsFargo doesn’t update most debit swipes or things paid with your debit card over the weekends so all of the sudden after the weekend everything comes through at once. If you are not keeping track of every banking transaction then you may think you have more money than you actually do which then might end up overdrawing your account. Not sure if this is the same for online banking as I don’t use that but to me a bank should have things like this immediately listed as pending/posted in the transaction history and reflect on your overall availability right away. If they could fix these issues then WellsFargo would be one of the best banking apps out there.

by CartwheelStacker

Thank you for enlarging the text for each transaction, but because of that, apparently, and the way you chose to describe a transaction, one cannot determine the necessary details (such as date of transaction and, in some cases, the actual vendor that was paid) without tapping on the specific transaction. Really ridiculous! Customers want/need to see the entire description/detail of the transaction once in the account - not spending their time clicking back and forth from page to page. Necessary details were visible in the old app format. Please make revisions here. I’d rather have smaller text and more details!!!
Also, thank you for allowing us to click to see all transactions, instead of scrolling to the bottom of the page and clicking to see like six more and then scrolling to the bottom again and clicking back, etc. Why does the page keep moving/jerking when you’re done scrolling, though, sometimes moving past the transaction you stopped at? Really weird and annoying!
The true determination as to whether WF appreciates its customers will be if you actually make adjustments based on customer feedback. I’ll be “patiently“ waiting to see updates with adjustments, as I have read many concerns being expressed in these reviews. Let’s hope you really care!!

by Masmusic9

I like WellsFargo and use it all the time. Two things drive me crazy and one Indont understand. I have brokerage and bank accounts. If I am looking at the list of bank accounts, choose one to look at transactions, then want to move to a different bank account, I can’t just hit one button back
to the list of bank accounts. Instead, it takes me back two screens to the list of all
My accounts. That means I have choose bank accounts again, then scroll to the account I want. I can’t figure out why it would be set up to jump back two screens. Second, I have brokerage and retirement accounts with securities, mutual funds and ETFs. From the summary screen for each account, I can see the overall value and +/- for the day, but if I tap to see the mutual funds or ETFs, which WellsFargo seems to allow and encourage one to do, no matter which item I touch (mutual fund, ETF or securities), it takes me to the top of the list, which always begins with the individual securities. So, If I only need to look at an individual mutual fund or ETF, I have to scroll thru everything else first. Makes little sense. Last odd behavior, when i look at the list of indivudal securities on any given day, I cannot figure out what order they are being presented in. It doesn’t default to alpha or largest increase in a day. I can’t tell what it is doing. Probably operator error, but I can’t be sure. Should default to alpha it would seem.

by Newbiesf

Well, not bad design but not optimal design either, from a user interface perspective. The first problem is that the SAVE appears below the fold, at least on my screen, so I sat perplexed for several minutes before swiping up. Why apps and Web pages don’t have “Proceed” or “Next” clearly visible has always baffled me.

The second problem is that the history of the payee in Zelle is not immediately apparent. Sometimes I can’t recall the exact amount of a recurring payment. Having access to what I paid last month and the month before, etc. would be useful.

Which brings me to my biggest beef, not with WellsFargo but with WF at large. How come there’s no link to “Make this a recurring payment on the __ of each month” sort of thing? My payee wants her money promptly, perfectly appropriately, so having the online autopay feature on the Web site in which something is sent by snail mail is not an option. I know other large banks have the recurring payment feature as part of their Zelle. Why not WF? One would think that WF would be bending over backwards to maintain customer satisfaction, given its troubled past.

by DanH88

WellsFargo has mostly worked. It’s also good for remote deposits, when that works. I was getting a lame error tonight with every picture it took. The pictures took fine, but then wouldn’t appear as taken so I could make the deposit. Time and time again, same failure. Signing out and resigning in corrected what ever bug the software had, hopefully it was done in time to make the deposit cutoff time. Of course the problems are always when you don’t need any.
I’m not sure what bug WellsFargo had, and so that is a concern. It’s worked in the past. I quit the camera app and reopened WellsFargo and it finally took the pictures and they actually appeared as expected.
The big problem I encountered and so wrote this, was there’s no way to contact WFB through WellsFargo . The website has a contact feature, WellsFargo certainly should too! Customer Support option is only if you need a Location or you want to schedule an appointment. Neither seems appropriate. With mobile deposits a location is not helpful and an appointment in an hour to 10 days is worthless at the time. I had hoped to sent an email, but that option is not an option...

by Rtkean

On my Mobile I-phone7+ the search magnifying symbol disappears when the phone is turned to landscape. Wasting a lot of time because in order to read all the information on the statements you need to be in landscape. Furthermore while I was searching for a transaction, Which is the most used functionality needed on the mobile phone, The search function did not allow me to broaden my search for a date. I had to know the exact date I was looking for in the transaction. For example if I needed something in May, I couldn’t find something in just May. If I put it in something with only the dollar amount WellsFargo could not find it and there is no way to narrow the search down. This is more is more important than can be first imagined because the main use of WellsFargo on the iPhone as for functionality such as this: finding a specific transaction.

In summary: I could not find the transaction I was looking for using only the date; nor could I find it using just only the month & year; nor can I key in only specific words in the description and find what I need.

by Patti's 1# Fan!!👆🏻

I’m very app challenged, especially with the Wells Fargo app on my phone on how to do a bill pay. Patty has helped me on several different things including the bill pay and she made it as easy as tying your shoes. She has been “our” favorite banker for a very long time and I made sure my son went to her, my Pops is the one who said to try Wells Fargo and so now allot of our family go to Wells Fargo. I will be totally and completely honest, there have been some cashiers or bank tellers that were not even close to being as helpful or as welcoming as Patty has always been but she is so good she makes up for there short comings!!!!! Thank you for allowing us to have her in the little town we are in. She has taken a personal touch to some of the terrible things that I have gone through and made them
A lot easier by giving advice or a easy tutorial in how to use WellsFargo that I was glad I could even take pictures. I Sincerely from the bottom of my heart I thank her and Wells Fargo for helping my kinda of people!!! Andrew was another great guy! He helped my son when he was under age about how to go about this money that he was getting from an accident when he was 18. He definitely helped me as a single mom how to make sure he doesn’t blow it all and so forth. GREAT EMPLOYEES FOR BOTH!!! THANK YOU FOR BEING THAT TYPE OF BANK/ BUSINESS WHEN I NEEDED IT RHE MOST!

by Linda5186

I have had this card for almost 2 years. When I first purchased it immediately I attempted to set it up including my Credit cart for auto replenishing. Validation error after validation error after validation error until I finally say screw it! When to my local WAWA to see if they could help me get this done after about 45 minutes the “manager” on duty throughly frustrated said I have no idea you need to contact your bank. Which I did and the problem is wit WAWA. Went to another WAWA as I would be leaving soon for 2400 miles round trip, I was told I am sorry I am not allowed to help!
Well I put it away have lost 2 years of Reward points (I drive out of my way for a WAWA) and no one at WAWA gives a crap! Like when the Cappuccino machine sprayed hot cappuccino on me, 2 employees saw it immediately walked back to their office area at the check out a “manager” came over with ice, apologizing and went back where every they went!
I suppose it is time to switch to SHEETZ not as many yet but their “Tewards” card works!

by Lancelot Du Lac 11/8

Seriously, my computer was down for 2 months and my faithful multi-function HP printer had no more updates left. It stopped printing after 6 years. Planned obsolescence! Anyway I digress, I was left with my trusty iPhone 10XR. I panicked! My main concern was my bills, I had downloaded the Wells Fargo app but had never used it. I was handling texts, emails, on Safari, and on my Google side. The bills on my App were there along with Zelle which I use once a month and Wells Fargo kept me abreast of my balance regularly like it usually does on the computer. The month came and went and all my bills were auto paid on time and I paid the rest of my bills early! Not only did I do all my banking mobile I didn’t even come close to using all the tools available. Anyone who wants more is spoiled rotten. They will add more as the need and safety allows. Living entirely with my phone for 2 months including all my banking is mind melting. Congratulations Wells Fargo and thank you!!! Jeff S.

by Cuong195609

I was a wells Fargo customer for many years. I love the classical Wells Fargo website. The early version of your website was very well visual to interact with user. The web was very easy to navigate and very user friendly. It didn't take long for user to learn your website and easy to remember all features which are necessary for user to identify all offered features which give user all complete banking features Your new website is not as user friendly and easy to visualize all web banking features. And your website have to illustrate the lion in the banking industry. Your biggest competition is BOA they also fall in to the problems of losing their image in the American mind as the classical big 500 fortunes. They was the pioneer in the charge card the BOA charged card was an American status of meddle class American. With college degrees and dual income families which make American the leading country in highest standards of living and the only country with the goal of improve the global human standards of leaving Regards

by A. Wright0120

The Wells Fargo Mobile App is very Convenient & Easy to Use!!! I like being able to check my account balance at anytime and anywhere I go. I also like being able to send money through “Zelle” into my mother’s account without the added hassle of going to the bank and withdrawing the cash to pay my portion of monthly bills. My only dislike of the Mobile App is the fact that sometimes the available balance shown on the account is not always accurate. Due to the fact of ATM fee charges on withdrawals being taken sometime after the transaction instead of when the transaction is posted & done. I have had to keep an extra written balance on my account to make sure that I don’t overdraft my account and even then I have had to go back and deposit money to keep my account balanced. The email alerts are super helpful as well. I get alerts for any activity is done on my account and when my account reaches or drops below zero balance enabling me to be aware of any fraudulent use of my account or overdrafts. Overall I think it’s a great way to keep track of my banking!!! Definitely satisfied with the mobile banking app.

by Monstersinhouse

WARNING! If you ever upgrade your phone you will locked out of your accts. They will send you in circles. Tell you that you have to go to an office so they verify your id and then the office will not know anything about updating ID. then they will blame your phone company and then they say all you have to do is go to Atm with debit card and then your acct will work. 10 hours later I am told after doing the 100 step process that I will be locked out of my accts for up to 5 days. Bye bye this app! My money is coming out of your accts. And you will never have my business again

UPDATE: I HAVE BEEN LOCKED OUT OF MY ACCT AND CUSTOMER SERVICE IS USELESS. NOW I HAVE TO DRIVE 30 miles out of my way tomorrow to CLOSE THESE ACCTS!!!! So you will get your identification requirements when I get there and then you give me my money so I can take it to another bank.

If you forget your password then you go through 3000 steps and none of them work and you get locked out. I know user name and password but WellsFargo locks you olanyway. Only had this acct for a few months and I have had this issue at least 10 times now. I am tired of being locked out of my accts.

by Greg Bell

The Wells Fargo App works really well from a first time users standpoint. I use to be very much against doing banking online and having my account numbers on the web. I set up my account in the branch closes to my home and the banker who set up my account also helped me set up my online sign-in and how to download WellsFargo . She did a wonderful job explaining everything about my online and in store experiences and very much to my satisfaction. She was excellent. Every time I come into that location I am greeted by my first name and helped very courteous. The online app is very much the same way. Once I learned where certain information was on the homepage it was a breeze to navigate and accomplish my banking goals. I am not a super tech savvy person and I found WellsFargo to be very easy to learn. If I ever have questions I go into my local branch or call the 24/7 number and I am helped almost immediately. I enjoy the personal touch that Wells Fargo offers me. In a world dominated by computers and automation it’s nice to see a smile and hear a non-computer generated voice on the other end of the line. Thank you Wells Fargo. You made me a lifelong customer.

by Explorer-dora

It is convenient to use it. I can do mobile deposit for my paycheck. But draw back is it is very easy to deposit the check to the wrong account since I have one business account and one personal account. Today I log in to my accounts and click on the Business Account, then press the check deposit, After I finished the deposit the screen went back to personal account then I realized the check went to the wrong account. I went through the operation one more time, then noticed the after press the check deposit button, the screen has a place that I need to select which account the check goes to, otherwise it will go to the default account of personal account. Tomorrow I will need to go to ATM or bank to do the deposit, that defeats the purpose of mobile deposits.

The other drawback is the monthly limit for mobile check deposit too low. I have have paychecks once every two weeks, I have to deposit my second check to my other bank account due to the limit. The 3rd drawback is the account transactions. The withdraw and deposit amount not quite easily distinguishable. I wish the withdrawals can have negative sign at the front just like the deposit with positive sign.

by Suzsuz1000

l've been a Wells Fargo customer for 30+ years. Wells Fargo pioneered & perfected online banking. Banking & bill paying used to be time consuming & tedious chores. Now all my banking can be performed instantly at any hour of the day on my phone. WellsFargo is reliable, responsive & very intuitive.
And they are always making it easier to use & more functional. If you are not enjoying a similar experience, I suggest that you use another device or change your ISP.
I still love using this banking app! It saves me so much time & energy that I used to spend paying bills and balancing my checkbook. I rarely have to visit the branch to conduct business. What I love the most is how responsive WellsFargo is at all times. Unlike so many other apps, there is never a delay to login or log off. That is incredible considering how many customers are sharing the system at any one time. From the outset, Wells Fargo recognized the importance of online banking and dedicated the resources necessary to stay at the forefront of this technology. It’s the reason I still bank here despite the negative press they have generated.

by Armando Jesus Aguilar

I was recently charged over $375 in Overdraws, I HAD overdraw protection and it seems that the ability of WellsFargo to CURRENTLY reflect balance is off. I made one purchase knowing I would be charged and had no problem paying the $35 fee, but when my bank then had a positive balance and I made 10 small purchases and unfortunately had to overdraw again. I was beyond surprised to see that not only was I charged for the transaction in which I knew I would have to pay, I was charged for the previous 9 also, so I was left with a total of $385 in fees. I’m now 2 weeks late on rent and have to wait until my next pay check and pay late fees to my landlord and cell phone. You guys wouldn’t waive not one fee, the basis being that when my account was hacked (lack of security from WELLS FARGO) I was refunded $210. So apparently you guys only cover your own tail and could care less about someone who has been with you since the age of 18. I hope someone sees this and realizes the real and true ripple effects caused by your guys’ predatory practices. After all the lives you guys have ruined I would hope hat someone with a heart, who knows financial hardship reads this. I’m a 33 year old single father who has his own business attempting to make a life more my child, but can’t because my bank, of all I institutions, is not trustworthy with my money.

by FigsRgood4U

I wish Wells Fargo app showed more choices to navigate through what all is available on their app because I cannot see how to find what should be simple to use instead of how their app doesn’t give me a clue about how to change my notifications when I log on I should be able to see all the different information that they actually have online otherwise it’s very convenient to have access to something is better than nothing
I do not see where you can edit a payee why can’t Wells Fargo make it user friendly for their app on your phone and IPad?? Please improve this feature and while you are at it pls make a way for us to view our credit card balances I closed my credit card because I ended up in a credit card collection agency! All because I couldn’t see my 25$ it ended up being over $200 in late fees! I had to pay someone to fix it for me because I was disabled I couldn’t use my hands on the keyboard it was a horrible experience so I barely use credit cards for buying what I need. Thank you for letting me help you improve your website online...

by Tarrant Mineral Title

WF app kept saying I had to update my app. I’m okay w that. They didn’t offer me an update though w my iPhone App Store. I tried many times. Then I called customer service... the first person said to update your IOS, which I needed to do - that didn’t work. The 2nd person said to just reset your phone, & it had personally happened to him - that didn’t work.

I thought it was a problem w my phone then WellsFargo suddenly offered me the update after walking through these hoops for 2 hours. Nothing changed even after I reset my phone. It just randomly let me update.

Wells - why didn’t you offer me the update originally? Why did your customer service send me through these rabbit holes? I actually love Wells Fargo after switching to you after being w Bank of America for 15 years, but this experience this morning was ridiculous. This was my business account, I had to make a payment. I hope it was just a glitch bc I do a lot of banking on my app & Im not going through this again.

by Gsa4u

I am not a real wizard when it comes to computers and online travel. Some banking apps I have tried recently had slow response times, poor graphics, trouble at sign out, and some were just too difficult for me to be bothered with. Going out to my Home Branch or other convenient Wells Fargo Branches to Deposit, Withdraw, Transfer, or to be given up-to-date information about my accounts, was what I was doing for years. Sometimes 2-3 times s week. I’m stubborn but FINALLY after much wasted Time and Travel (money & stress). I gave Wells Fargo Online Banking a shot. The application is easy to navigate, and very quick to get to or change a particular area of banking you require. Twice or more I have utilized Wells Fargo’s Online Banking in order to provide front and back copies of a check transaction.
I, personally can’t think of anything accept for getting cash, that I can’t complete via Wells Fargo Online Banking. If I’ve bored you to tears I apologize but I do appreciate this service so much.

by Chbs0987654321

Prior to using Wells Fargo Bank I used a different local bank. I wasn’t happy with their disregard for the customers. There was no personal connection between the bank reps and myself. I’m sure I’m not the only one who felt this way.

My son told me to go to Wells Fargo. He’s been with them for three years and he’s got no complaints; not one. So here I am. I sat at a desk of a very helpful gentleman whom took me through the steps of opening a checking account and setting up my personal debit card. That wasn’t all he did for me. We went over all my finances and he gave me suggestions for improving them. I have to say he was very thorough!!

I didn’t think there was anything else to learn but he showed me differently. My finances are in the best shape they’ve ever been in and I owe it to the gentleman that sat patiently with me and taught me something new. Wells Fargo treated me like a person, not a number; and they know my name. The rep was very patient, courteous, respectful, and genuinely cared about me and my situation. Thank you Wells Fargo!!!

by Martitita

I was a customer of Bank of America for many years and I really being a customer, however when I got married my husband was a customer of Wells Fargo and he recommended for me to switch banks and so I did and I am so happy that I did. It’s so very convenient the bill pay that I use every month. I also love the fact I can just place someone’s email or phone number on the sure pay and transfer money to another bank with a instant. My friend and family are so amaze how I can do that through a app. I also use the transfer and pay every month as well, love it. I must admit that my favorite part is the ease of sending money to others love it!!! It’s also very convenient to check my balance from anywhere that I may be at. I also wanted to share how awesome the customer service is. I also love the fact that every month I get my credit scores on my app they also email me to inform me that they are available to check on my app, yes they are that awesome 👏. For this and many other reasons I definitely recommend this bank. If you’re not a customer I suggest to become one you won’t regret it. I’m going to be a customer for as long as I can, Thank You Wells Fargo you’re number one ☝️ in my book.

by FergieKelly

Due to the bank not allowing my deposited funds (in the amount of $2,300) to be made available due to “having overdrawn my account in the past six months,” and being in Europe when I received this information, I will be closing my account once I return to the US and will switch banks. This is unconscionable.

I am entirely unhappy with the banks punitive action and had no forewarning that this could happen. I believe it to be a terrible business practice, and I had no idea that this could even happen. The check was deposited on the 15th of June and I later received a message that the funds would not be available to me until June 26th. Again, I was out of the country when this information was made available to me.

I will not continue to place trust in Wells Fargo. I would imagine that after the unethical business practices the bank is trying to recover from, they would not pull something like this.