Authenticator Status

Published by Mobile Security Lab Co.,Ltd on 2023-12-03

Introducing Authenticator Manager - The Ultimate 2FA OTP and Password
Manager Stay secure and protect your accounts with Authenticator Manager. Our
app offers seamless integration of authenticator services, password management,
and more, ensuring top-level security for your digital life.

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Common Authenticator Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Authenticator app on iOS and Android devices. Solve all Authenticator app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Authenticator iPhone Issues and Solutions

Authenticator iOS app crashes, not working, errors
Authenticator iOS app network issues
Authenticator on iOS has black/white screen

Authenticator Android App Issues and Solutions

Authenticator has errors/crashing/not working
Authenticator server network connectivity issues
Authenticator has black screen

Authenticator iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Authenticator app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Authenticator app crashes or not working on Iphone (iOS):

Close and restart the Authenticator app on iPhone
Update Authenticator app to the Latest Version for iOS
Uninstall and reinstall Authenticator iPhone app
Update your iPhone to the latest iOS version

Fix Authenticator on iPhone unable to connect to server/internet connection issues::

To resolve Authenticator network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Authenticator black/white screen (blank screen) on iPhone:

Follow the Authenticator iOS app troubleshooting guide Here →

Authenticator Android App Issues and Solutions

Fix Authenticator not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Authenticator app issues:

Force Stop the Authenticator App
1. On android, goto "Settings" » click Authenticator app. » click "Force Stop".

Update Authenticator to the latest version on PlayStore

Clear Authenticator App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Authenticator app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Authenticator.

Fix Authenticator unable to contact server/ Authenticator internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Authenticator » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Authenticator » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Authenticator on android.

Solve Authenticator black/white screens issue on Android:

Follow the Authenticator android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Mobile Security Lab Co.,Ltd, developers of Authenticator.

78.79% Contact Match

Developer: Google LLC

E-Mail: [email protected]

Website: Visit Authenticator Website

72.22% Contact Match

Developer: Microsoft Corporation

E-Mail: [email protected]

Website: Visit Microsoft Corporation Website

About this app

Import, export, and save them securely with a master password. ※ Dark Mode: Enable dark mode for a comfortable and stylish app experience, even in low-light environments. ※ Biometrics Integration: Unlock Authenticator effortlessly with your fingerprint or face recognition for enhanced security. ※ Auto Lock Feature: Set your preferred auto lock time (5, 10, or 15 minutes) to ensure your app is always protected when not in use. ※ Account, Card, and Note Manager: Safely store and manage your accounts, cards, and notes in one convenient app, with password protection for added security. Stand out and easily identify each service. ※ Badge Color: Assign unique badge colors to your accounts for easy visual recognition. ※ iCloud Sync: Sync your accounts across multiple devices using iCloud for seamless accessibility. ※ Robust Password Management: Manage your passwords securely within Authenticator . No more manual entry or hassle. ※ Select QR Code from Gallery: Import QR codes from your gallery to quickly set up your accounts. ※ Manual Code Entry: Easily enter authentication codes manually for added flexibility. ※ Customize with Brand Icons: Choose from thousands of brand icons to personalize your accounts. Our app offers seamless integration of this app services, password management, and more, ensuring top-level security for your digital life. ※ Scan QR Code: Effortlessly add your accounts by scanning QR codes. Stay secure and protect your accounts with this app Manager. Experience peace of mind and take control of your online security with this app Manager. Download now and safeguard your digital life like never before!