My Spectrum Status
Are you having issues? Select the issue you are having below and provide feedback to My Spectrum.
problems reported in the last 24 hours
Summary of My Spectrum Problems 😠👌🔥
- App is a disaster
- Interruptions with ads
- Streaming is failure and doesn't respond to commands
- Fast forward doesn't work or only works once
- Not even to ask it does show
16 Reported Issues: 😵🆘🛟🚨📢
tv app stopped working on my Moto G5S plus. Error code DFE-1012...worked for years.
Can’t log in using mobile app. I get a Blank page - once I ok allowing mobile app prompt to ‘share info with the website’ The mobile app freezes when trying to log me in.
App won’t let me type my zip code in to pay my bill.
Won’t open at all
MySpectrum App continues to say "There was a problem logging in. Please try again later."
My spectrum essentials keeps crashing
My Spectrum app is not working after update. It keeps crashing. I have Uninstalled twice to no avail
not working on note 20 ultra cant get past login
App not working on my iPad and on my phone it keeps crashing.
Ever since they switched spectrum mobile app to my spectrum app. There has been a lot of issues! Mobile bill statement, call logs, text logs, and data log will not load. Then pops up "We're sorry, we were unable to load this info. Please try again later.". Then in April I could at least go on google chrome on a laptop to spectrum.net. It would sometime load the information. The past month it wont let me do it on either. Called and had a work order put in. They were supposed to call me or email me when it was resolved. Over three weeks and found yesterday they signed off on it and its not even fixed on the app or on the website.
The Spectrum app is not currently working on my ipad Reference code- ILP 1035
App won't work on my wife's tv
My wifes tv app is not working on her Roku tv she gets everything else! But not spectrum it tells her to log in and nothing works?
Can’t find bill
MySpectrum app will not work on mobile phone since you changed my account number. It worked fine before Spectrum changed account number. Now when I log in I get message that account number has been changed and screen freezes and nothing can be accessed on app. It has been this way for last 3 weeks.
My Spectrum app freezing on screen about new mobile account number. Choices dismiss or learn more but won’t move on stuck on it . I’ve deleted app and shut phone down only to get same results over and over
Have a Problem with My Spectrum? Report Issue
Common My Spectrum Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot My Spectrum app on iOS and Android devices. Solve all My Spectrum app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Charter Communications, developers of My Spectrum.
Download the My Spectrum App to manage your Spectrum account and services: personalize your WiFi network, pay your bill, troubleshoot your equipment, view package details and channel lineups, and more. Wherever and whenever you want. • Personalize your WiFi network name and password. • Manage the settings for everyone on your account. • Install a WiFi profile to use more than half a million Spectrum WiFi access points nationwide. • Check your amount due and make one-time payments. • Enroll in Auto Pay – save time and never miss a payment. • Enroll in paperless billing – get less clutter and less mail. • Troubleshoot your equipment and fix service-related issues. • Get answers to the most frequently asked support questions. • Share feedback about your app experience – we read and review all feedback. • If you have suggestions to make MySpectrum better, please share them – chances are we're already working on it. • We're always working to improve your experience, so keep MySpectrum updated to enjoy all of the newest features.
