My Spectrum app not working? crashes or has problems?

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I have a problem with My Spectrum

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1 User reports:
App has problems
 User reports 1

⚠️ Most reported problems ⚠️
Something else
94.1%

Not working
5.9%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of My Spectrum Problems 🔥

- App is a disaster

- Interruptions with ads

- Streaming is failure and doesn't respond to commands

- Fast forward doesn't work or only works once

- Not even to ask it does show

📋 16 Reported Issues:

T
Terry Grannis 2023-02-04

tv app stopped working on my Moto G5S plus. Error code DFE-1012...worked for years.

M
Martin Heselov 2023-02-03

Can’t log in using mobile app. I get a Blank page - once I ok allowing mobile app prompt to ‘share info with the website’ The mobile app freezes when trying to log me in.

T
Tennille Carnes 2022-11-14

App won’t let me type my zip code in to pay my bill.

S
Sue 2022-10-25

Won’t open at all

⚠️ Troubleshoot | Report Issue ⚠️
D
Dennis Hyman 2022-10-20

MySpectrum App continues to say "There was a problem logging in. Please try again later."

J
Janice Jarvis 2022-10-16

My spectrum essentials keeps crashing

E
Ely Gutierrez 2022-10-05

My Spectrum app is not working after update. It keeps crashing. I have Uninstalled twice to no avail

B
Brian Tondre 2022-08-07

not working on note 20 ultra cant get past login

T
Temesha 2022-07-30

App not working on my iPad and on my phone it keeps crashing.

⚠️ Troubleshoot | Report Issue ⚠️
A
Ash. 2022-07-28

Ever since they switched spectrum mobile app to my spectrum app. There has been a lot of issues! Mobile bill statement, call logs, text logs, and data log will not load. Then pops up "We're sorry, we were unable to load this info. Please try again later.". Then in April I could at least go on google chrome on a laptop to spectrum.net. It would sometime load the information. The past month it wont let me do it on either. Called and had a work order put in. They were supposed to call me or email me when it was resolved. Over three weeks and found yesterday they signed off on it and its not even fixed on the app or on the website.

B
Barbara Derian 2022-06-17

The Spectrum app is not currently working on my ipad Reference code- ILP 1035

C
Charles RUSSELL 2022-06-08

App won't work on my wife's tv

C
Charles RUSSELL 2022-06-08

My wifes tv app is not working on her Roku tv she gets everything else! But not spectrum it tells her to log in and nothing works?

P
Paul Keesley 2022-05-26

Can’t find bill

⚠️ Troubleshoot | Report Issue ⚠️
D
David Dewar 2022-05-01

MySpectrum app will not work on mobile phone since you changed my account number. It worked fine before Spectrum changed account number. Now when I log in I get message that account number has been changed and screen freezes and nothing can be accessed on app. It has been this way for last 3 weeks.

K
Kathleen Ransbury 2022-04-21

My Spectrum app freezing on screen about new mobile account number. Choices dismiss or learn more but won’t move on stuck on it . I’ve deleted app and shut phone down only to get same results over and over

Showing 1-16 of 16 reported issues:

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Common My Spectrum Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. My Spectrum iPhone Issues and Solutions

  2. My Spectrum Android App Issues and Solutions


  Contact Support

Verified email ✔✔

E-Mail: SpectrumApp@charter.com

Website: 🌍 Visit My Spectrum Website

Privacy Policy: https://www.spectrum.com/policies/your-privacy-rights

Developer: Charter/Spectrum




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