FreeOTP Authenticator app not working? crashes or has problems?

FreeOTP Authenticator Status

Published by Red Hat on 2023-11-02

FreeOTP adds a second layer of security for your online accounts. This works by
generating one-time passwords on your mobile devices which can be used in
conjunction with your normal password to make your login nearly impossible to
hack.

I have a problem with FreeOTP Authenticator

Are you having issues? Select the issue you are having below and provide feedback to FreeOTP Authenticator.

User reports:
App has problems

User reports 2

problems reported in the last 24 hours

24 hour clock

Most reported problems

Not working

100.0%

Something else

50.0%

Reported Issues: 1 Comments

By LOUIS FORDE 1 year ago

NOT WORKING AS BEFORE, LOOKS LIKE AN UPDATE. NEED IT TO GET WORK DONE

Common dislikes about FreeOTP Authenticator app

- Custom icons not working

- Not able to remove an account OTP without deleting the whole app

- Not recognized by iPhone 8

- Does not ask for permission to use the camera

Have a Problem with FreeOTP Authenticator? Report Issue

Common FreeOTP Authenticator Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot FreeOTP Authenticator app on iOS and Android devices. Solve all FreeOTP Authenticator app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

FreeOTP Authenticator iPhone Issues and Solutions

FreeOTP Authenticator iOS app crashes, not working, errors
FreeOTP Authenticator iOS app network issues
FreeOTP Authenticator on iOS has black/white screen

FreeOTP Authenticator Android App Issues and Solutions

FreeOTP Authenticator has errors/crashing/not working
FreeOTP Authenticator server network connectivity issues
FreeOTP Authenticator has black screen

FreeOTP Authenticator iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever FreeOTP Authenticator app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix FreeOTP Authenticator app crashes or not working on Iphone (iOS):

Close and restart the FreeOTP Authenticator app on iPhone
Update FreeOTP Authenticator app to the Latest Version for iOS
Uninstall and reinstall FreeOTP Authenticator iPhone app
Update your iPhone to the latest iOS version

Fix FreeOTP Authenticator on iPhone unable to connect to server/internet connection issues::

To resolve FreeOTP Authenticator network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix FreeOTP Authenticator black/white screen (blank screen) on iPhone:

Follow the FreeOTP Authenticator iOS app troubleshooting guide Here →

FreeOTP Authenticator Android App Issues and Solutions

Fix FreeOTP Authenticator not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent FreeOTP Authenticator app issues:

Force Stop the FreeOTP Authenticator App
1. On android, goto "Settings" » click FreeOTP Authenticator app. » click "Force Stop".

Update FreeOTP Authenticator to the latest version on PlayStore

Clear FreeOTP Authenticator App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "FreeOTP Authenticator app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch FreeOTP Authenticator.

Fix FreeOTP Authenticator unable to contact server/ FreeOTP Authenticator internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click FreeOTP Authenticator » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got FreeOTP Authenticator » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch FreeOTP Authenticator on android.

Solve FreeOTP Authenticator black/white screens issue on Android:

Follow the FreeOTP Authenticator android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Red Hat, developers of FreeOTP Authenticator.

100% Contact Match

Developer: Red Hat

E-Mail: [email protected]

Website: Visit FreeOTP Authenticator Website

91.3% Contact Match

Developer: Haowen Ning

E-Mail: [email protected]

Website: Visit Haowen Ning Website

About this app

FreeOTP works with many of the great online services you already use, including Google, Facebook, Evernote, GitHub and many more! FreeOTP also may work for your private corporate security if they implement the standardized TOTP or HOTP protocols. This works by generating one-time passwords on your mobile devices which can be used in conjunction with your normal password to make your login nearly impossible to hack. Licensed under the Apache 2. 0 license, you can obtain the source code for FreeOTP at for review or modification. FreeOTP adds a second layer of security for your online accounts. FreeOTP is open source and free software! These passwords can be generated even when your phone is in airplane mode. This includes great enterprise solutions like FreeIPA. Contributions are welcome!