My Verizon app not working? crashes or has problems?

My Verizon Status

Last Updated on 2025-01-22 by Verizon Wireless

I have a problem with My Verizon

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13 User reports:
App has problems

User reports 13

⚠️ Most reported problems ⚠️

Crashes

27.8%

Something else

27.8%

Connection

22.2%

Not working

16.7%

Problems reported in the last 24 hours

24 hour clock ⏰

📋 5 Reported Issues:

Brian Deem 2023-10-19

New customer. Trying to register home internet through MyVerizon app. Getting msg...Our system is unavailable at the moment....

Ann 2023-06-03

When I open my Verizon app it just gives a blank black screen with a ¾ white circle and doesn't do anything. I uninstalled and reinstalled, still nothing. Please help. Thank you muchly.

Charles Brousseau 2023-02-10

My Verizon app will sometimes stop working (locked up). Also it allows access but does not provide a log out button. Other people have also observed the same issues. Pixal 6a

Urbick 2022-09-01

My VZ App keeps trying to make me open a new account. It won’t let me navigate anywhere once there?

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Paul Hughes 2022-05-19

Ever since signing up for Verizon accessing My Verizon has failed every time. When I eventually get someone on the phone it's the same thing: temp passwords, reboot app etc. One time I got through to a tech guru who's first suggestion was a factory reset. Right now I've entered my 12th hour on the phone trying to resolve this. My position is that online payment is less, so I'm paying more for a poorer service, especially as I like to autopay. AT&T all is forgiven!

Showing 1-5 of 5 reported issues:

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Common My Verizon Problems & Solutions. Troubleshooting Guide

Table of Contents:

My Verizon iPhone Issues and Solutions

My Verizon iOS app crashes, not working, errors
My Verizon iOS app network issues
My Verizon on iOS has black/white screen

My Verizon Android App Issues and Solutions

My Verizon has errors/crashing/not working
My Verizon server network connectivity issues
My Verizon has black screen

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My Verizon iPhone Issues and Solutions

How to fix My Verizon app crashes or not working on Iphone (iOS):

Close and restart the My Verizon app on iPhone
Update My Verizon app to the Latest Version for iOS
Uninstall and reinstall My Verizon iPhone app
Update your iPhone to the latest iOS version

Fix My Verizon on iPhone unable to connect to server/internet connection issues::

To resolve My Verizon network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

My Verizon Android App Issues and Solutions

Fix My Verizon not working on Android, crashes, errors or is unresponsive:

Force Stop the My Verizon App
1. On android, goto Settings » My Verizon » click [Force Stop]

Update My Verizon to the latest version on PlayStore

Clear My Verizon App Cache and Data:
1. On android, goto Settings » Apps » My Verizon » Storage » click [Clear Data] option. This clears both data and cache.
2. restart My Verizon.

Fix My Verizon unable to contact server/ My Verizon internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click My Verizon » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto My Verizon » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch My Verizon