Ankama Authenticator app not working? crashes or has problems?

Ankama Authenticator Status

Published by Ankama

Ankama Authenticator is the new mobile app account protection system. It allows
you to protect your Ankama account by linking it to your Iphone or Ipad.

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Common Ankama Authenticator Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Ankama Authenticator app on iOS and Android devices. Solve all Ankama Authenticator app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Ankama Authenticator iPhone Issues and Solutions

Ankama Authenticator iOS app crashes, not working, errors
Ankama Authenticator iOS app network issues
Ankama Authenticator on iOS has black/white screen

Ankama Authenticator Android App Issues and Solutions

Ankama Authenticator has errors/crashing/not working
Ankama Authenticator server network connectivity issues
Ankama Authenticator has black screen

Ankama Authenticator iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Ankama Authenticator app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Ankama Authenticator app crashes or not working on Iphone (iOS):

Close and restart the Ankama Authenticator app on iPhone
Update Ankama Authenticator app to the Latest Version for iOS
Uninstall and reinstall Ankama Authenticator iPhone app
Update your iPhone to the latest iOS version

Fix Ankama Authenticator on iPhone unable to connect to server/internet connection issues::

To resolve Ankama Authenticator network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Ankama Authenticator black/white screen (blank screen) on iPhone:

Follow the Ankama Authenticator iOS app troubleshooting guide Here →

Ankama Authenticator Android App Issues and Solutions

Fix Ankama Authenticator not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Ankama Authenticator app issues:

Force Stop the Ankama Authenticator App
1. On android, goto "Settings" » click Ankama Authenticator app. » click "Force Stop".

Update Ankama Authenticator to the latest version on PlayStore

Clear Ankama Authenticator App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Ankama Authenticator app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Ankama Authenticator.

Fix Ankama Authenticator unable to contact server/ Ankama Authenticator internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Ankama Authenticator » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Ankama Authenticator » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Ankama Authenticator on android.

Solve Ankama Authenticator black/white screens issue on Android:

Follow the Ankama Authenticator android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Ankama, developers of Ankama Authenticator.

100% Contact Match

Developer: ANKAMA GAMES

E-Mail: [email protected]

Website: Visit Ankama Authenticator Website

70% Contact Match

Developer: Google LLC

E-Mail: [email protected]

Website: Visit Google LLC Website

About this app

Any time you want to link your account to one of our games (DOFUS, WAKFU or KROSMASTER) or sites, you must first launch AnkamaAuthenticator and press the ‘Unlock’ button. Ankama Authenticator is the new mobile app account protection system. It allows you to protect your Ankama account by linking it to your Iphone or Ipad. This simple action authorises you to log on for a period of 30 seconds. After this period is over, nobody can access your account. *Little extras - each account with protection will gain a permanent in-game loot and XP bonus!